Elmos Woods
Systems Administrator
- Bronx,
- New York,
- United States of America
Member Since: 2014/01/05
Industry: Academia/Education/Training
Tech Certifications:
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Professional Background
Systems Administrator
Children's Aid
August 2018 – Present
New York, NY
Senior Systems Administrator
Openlink Financial LLC
September 2014 – June 2018
Uniondale, NY
Provided cloud operations and infrastructure administration for a global manufacturer of software solutions used for trading, commodities and risk management; servicing as an ASP for clients in the finance, banking, insurance, energy, agribusiness, food service, and airline industries. Managed compliance and internal audit for SSAE certification.
• Worked with external auditors for the annual SOC 1 audit for SSAE 16 and 18, managing and serving as liaison with internal control owners to guarantee zero exceptions, coordinating and providing documentation in a timely manner, reviewing/editing report draft.
• Prepared audit-related security documentation and policies for periodic management review.
• Reviewed incoming job tickets to ensure that requested tasks fall into the scope of service, had been properly triaged on the Support end, and adhered to audit controls.
• Managed user accounts and permissions in Active Directory, employing PowerShell scripts for bulk tasks.
• Deployed virtual servers for new client onboarding and upgrade migrations.
• Maintained Citrix farms for external clients and internal sales teams, publishing apps, controlling access, troubleshooting connection and session issues.
• Implemented, deployed dbcSMARTsoft/Agtech, Endur/Findur, and RightAngle applications, working with Support and Release teams to ensure compliance with audit controls governing change management in Development, User Acceptance Testing, and Production environments.
• Managed and maintained MS and Oracle SQL databases, deploying scripts, backup/restores for testing, cloning and end-of-period archives.
• Reviewed and monitored servers and volumes for availability, proper space allocation and performance as well as analyzed system logs to maintain stability and investigate issues for root cause analysis.
• Documented day-to-day administrative and troubleshooting procedures in a runbook for team knowledge sharing.
• Created and maintained repository of systems configurations and client maintenance windows, based on frequent review of hosting service agreements and amendments, for the admin team to better coordinate maintenance projects requiring downtime as well as ensure that servers are on par with contracted specifications.
• Created detailed user-friendly DIY instructions for Support to share with Client users, reducing the number of job requests.
• Worked with external auditors for the annual SOC 1 audit for SSAE 16 and 18, managing and serving as liaison with internal control owners to guarantee zero exceptions, coordinating and providing documentation in a timely manner, reviewing/editing report draft.
• Prepared audit-related security documentation and policies for periodic management review.
• Reviewed incoming job tickets to ensure that requested tasks fall into the scope of service, had been properly triaged on the Support end, and adhered to audit controls.
• Managed user accounts and permissions in Active Directory, employing PowerShell scripts for bulk tasks.
• Deployed virtual servers for new client onboarding and upgrade migrations.
• Maintained Citrix farms for external clients and internal sales teams, publishing apps, controlling access, troubleshooting connection and session issues.
• Implemented, deployed dbcSMARTsoft/Agtech, Endur/Findur, and RightAngle applications, working with Support and Release teams to ensure compliance with audit controls governing change management in Development, User Acceptance Testing, and Production environments.
• Managed and maintained MS and Oracle SQL databases, deploying scripts, backup/restores for testing, cloning and end-of-period archives.
• Reviewed and monitored servers and volumes for availability, proper space allocation and performance as well as analyzed system logs to maintain stability and investigate issues for root cause analysis.
• Documented day-to-day administrative and troubleshooting procedures in a runbook for team knowledge sharing.
• Created and maintained repository of systems configurations and client maintenance windows, based on frequent review of hosting service agreements and amendments, for the admin team to better coordinate maintenance projects requiring downtime as well as ensure that servers are on par with contracted specifications.
• Created detailed user-friendly DIY instructions for Support to share with Client users, reducing the number of job requests.
Windows Server Administrator
Tiffany & Co. (Emtec, Inc.)
January 2014 – July 2014
Parsippany, NJ
Independent consultant, contracted by Emtec, Inc. to work with Tiffany’s Retail Service Center Infrastructure team on Windows maintenance, troubleshooting and deployment projects.
Patch/Security Compliance (March 2014 – Present)
Emtec contractor working with Server Engineering team at Tiffany’s Retail Service Center to meet IT management goal for enterprise-wide server compliance with security patches on all Windows 2003, 2008, and 2012 servers.
• Coordinating maintenance windows with application managers for servers in test, developmental, quality assurance, and production environments.
• Manually deploying service packs and critical updates on Windows servers not receiving patches from assigned System Center Configuration manager (SCCM) distribution points.
• Checking/updating patching schedule for high-priority Card Data Entry (CDE) servers based on monthly SCCM reports.
• Created basic Powershell script to help pinpoint security vulnerabilities by identifying CDE servers not restricted from local remote desktop access.
EUP Deployment (January 2014 – April 2014)
Reported to Project Manager, deploying new file and POS Windows 2008 servers to domestic and overseas retail offices. Transfer production data to new server, maintain and verify print queues, examine all NTFS permissions.
• Improved productivity through deployment of newer, more stable servers with higher capacity storage for offices the USA, UK, Asia/Pacific, and Europe.
• Bolstered security with server, hardening tasks for OS, SNMP, SQL, and IIS services.
• Analyzed procedure guides for EUP migration and deployment, pinpointing discrepancies and working collaboratively with project manager, offering suggestions for efficiency and expediency.
Patch/Security Compliance (March 2014 – Present)
Emtec contractor working with Server Engineering team at Tiffany’s Retail Service Center to meet IT management goal for enterprise-wide server compliance with security patches on all Windows 2003, 2008, and 2012 servers.
• Coordinating maintenance windows with application managers for servers in test, developmental, quality assurance, and production environments.
• Manually deploying service packs and critical updates on Windows servers not receiving patches from assigned System Center Configuration manager (SCCM) distribution points.
• Checking/updating patching schedule for high-priority Card Data Entry (CDE) servers based on monthly SCCM reports.
• Created basic Powershell script to help pinpoint security vulnerabilities by identifying CDE servers not restricted from local remote desktop access.
EUP Deployment (January 2014 – April 2014)
Reported to Project Manager, deploying new file and POS Windows 2008 servers to domestic and overseas retail offices. Transfer production data to new server, maintain and verify print queues, examine all NTFS permissions.
• Improved productivity through deployment of newer, more stable servers with higher capacity storage for offices the USA, UK, Asia/Pacific, and Europe.
• Bolstered security with server, hardening tasks for OS, SNMP, SQL, and IIS services.
• Analyzed procedure guides for EUP migration and deployment, pinpointing discrepancies and working collaboratively with project manager, offering suggestions for efficiency and expediency.
Senior Systems Engineer
Thomas Publishing Company, LLC
May 1997 – December 2013
New York, NY
Provided Level-3 support for enterprise virtual (VMware) and physical infrastructure in a Windows Active Directory / Google Apps environment, maintaining high-volume, day-to-day functioning of corporate e-mail system, security / antivirus protection, physical / virtual server management / inventory, and resource scheduling for New York and Pennsylvania offices.
• Migrated company from Microsoft Exchange to Google Apps mail, saving on overhead and data center resources.
• Configured, built, implemented, administered test and production Windows 2008 servers in VMware environment for Managing Automation product launch.
• Administered and maintained JIRA / Confluence, leading to more efficient tracking of all IT projects and initiatives as well as providing management with more accurate reporting of productivity.
• Built and configured new Splunk server to augment and relieve the data burden of the original leading to more efficient network systems tracking and reporting.
• Assigned lead administrator role for Citrix farm, troubleshooting and applying updates as needed. Held one-on-one tutoring sessions with users, contributing to enhanced remote access and lowering disaster recovery costs.
• Designed and maintained Active Directory OU structure based on company hierarchy, allowing for more efficient user administration and group policy implementation.
• Streamlined Active Directory by migrating acquired domains and forests into primary and demoting legacy domain controllers and sites, allowing for faster, more efficient replication and performance.
• Transferred FSMO roles from Windows 2003 to 2008 servers, in order to upgrade Active Directory environment to native mode and access more efficient features.
• Worked closely with Human Resources during investigations of potential misuse of company email system as well as sensitive termination procedures, securing overall integrity of corporate messaging.
• Instituted and designed enterprise conference room scheduling system, allowing users to book meetings instead of executive assistants. Hosted demos, showing how to incorporate product with Outlook calendar.
• Advocated for and negotiated on behalf of managers and executives with individual phone service providers, acquiring most optimal data plan for using Goodlink and Blackberry.
• Designed and documented operational procedures and user-friendly instructional manuals.
• Consulted with management and team leaders on group needs during ISP rollover planning process, ensuring low-impact transition.
• Contributed “tech tips” articles to company newsletter.
• Migrated company from Microsoft Exchange to Google Apps mail, saving on overhead and data center resources.
• Configured, built, implemented, administered test and production Windows 2008 servers in VMware environment for Managing Automation product launch.
• Administered and maintained JIRA / Confluence, leading to more efficient tracking of all IT projects and initiatives as well as providing management with more accurate reporting of productivity.
• Built and configured new Splunk server to augment and relieve the data burden of the original leading to more efficient network systems tracking and reporting.
• Assigned lead administrator role for Citrix farm, troubleshooting and applying updates as needed. Held one-on-one tutoring sessions with users, contributing to enhanced remote access and lowering disaster recovery costs.
• Designed and maintained Active Directory OU structure based on company hierarchy, allowing for more efficient user administration and group policy implementation.
• Streamlined Active Directory by migrating acquired domains and forests into primary and demoting legacy domain controllers and sites, allowing for faster, more efficient replication and performance.
• Transferred FSMO roles from Windows 2003 to 2008 servers, in order to upgrade Active Directory environment to native mode and access more efficient features.
• Worked closely with Human Resources during investigations of potential misuse of company email system as well as sensitive termination procedures, securing overall integrity of corporate messaging.
• Instituted and designed enterprise conference room scheduling system, allowing users to book meetings instead of executive assistants. Hosted demos, showing how to incorporate product with Outlook calendar.
• Advocated for and negotiated on behalf of managers and executives with individual phone service providers, acquiring most optimal data plan for using Goodlink and Blackberry.
• Designed and documented operational procedures and user-friendly instructional manuals.
• Consulted with management and team leaders on group needs during ISP rollover planning process, ensuring low-impact transition.
• Contributed “tech tips” articles to company newsletter.
Desktop Support
D'Arcy Masius Benton & Bowles
1996 – 1996
Successfully completed consulting assignment involving 2nd-level help desk support in 127-server environment in high-volume advertising firm. Performed extensive troubleshooting and resolution of network connectivity problems, security issues, and problems in desktop applications such as Microsoft Word and Excel.
Hardware Installer
ENTEX/Morgan Stanley
October 1996 – December 1996
Installed and configured Windows operating system and downloaded applications for new desktops/laptops in Manhattan and Brooklyn for temporary assignment.
Education
University of Michigan (Ann Arbor, MI)
AB
English Language and Literature
Full Biography
Experienced Information Technology Professional with solid background, combining in-depth troubleshooting and vast, continuously growing array of technical skills with exceptional, highly regarded communicative talents. Versatile and dedicated technical lead always eager to perform tasks of all levels of complexity from desktop to data center. Trusted liaison who works closely with all levels of personnel from C-level executives to entire departments. Welcome addition to any management team; ready, willing, and able to function in any role necessary, ensuring project success and on-time integration and delivery.
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Languages
Spanish
Limited Working Proficiency
Level Progress
-
Overall0