Businesses are working at a faster pace across every function--with each function directly dependent on technology. Developers have shortened release cycles, ops teams support quicker product deployments, and IT teams have to balance increased velocity with keeping systems up and running.
With this increased agility, comes added complexity. You're probably managing a service desk solution, monitoring tools, and a chat ops solution at a minimum, alongside numerous DevOps tools that individual teams are using with limited oversight. Any time there's a hiccup in your business, resolution processes need to coordinate communication across tools, people and teams-- and to top it off, resolution processes need to operate at the same pace as the rest of your business.
This is where xMatters comes in. xMatters is a toolchain communication platform that relays data between systems while engaging the right people to resolve incidents. xMatters automates and brings structure to communication so you can proactively prevent outages, manage incidents, and keep the right people informed.