A practical and hands-on IT professional with 4 years of 1st /2nd line IT engineer, working in a corporate environment looking for opportunity to develop IT knowledge and progress to 2nd/ 3rd line support.

I am experienced in providing effective desktop and server support in an organization of over 14000 employees and wishes to pursue a career in IT project management. I am experienced and competent as a customer support and coordinator in an office based environment. I have a calm and rational approach to problem solving leading to fast and reliable resolutions to issues. I am also an excellent communicator who posses the ability to explain procedures in a practical and user friendly manner ensuring many issues can be resolved via telephone, email correspondence or directly. I am comfortable working independently as I use my initiative when making quick decisions or under pressure however I also enjoy working as part of a team to focus on delivering quality support on a continuous basis. I am also PRINCE 2 accredited and I have incorporated my knowledge of managing various related projects. I am a commercially aware, hardworking individual who delivers excellent customer service.

Software:
Active Directory (AD)|AD Manager Plus  |Exchange Management Console |DHCP Server|Citrix (XenApp 6.5/ Xendesktop) Management Console| SCCM 2007/2012| MS Office 365| Skype for Business| VOIP| PowerShell| Cisco VOIP| MS Lync| Windows XP, 7 & 10|Office 2000 , 2013 & 2016 |VPN Checkpoint Global Protect |Citrix XenApp |Bomgar Teamviewer | RemedyForce, ServiceNow| Evault Backup |PC/Laptop Deployment| Network Printer| McAfee/PGP/ Bitlocker |Network Troubleshooting |SharePoint| VMware/Virtualisation | Azure AD| Global Protect | JIRA | MAC OS X / iOS| Sales Force | PIMS|Adobe CC