Many are looking to uninstall Kaspersky Lab software from their computers, amidst recent plans by the Department of Homeland Security to "remove and discontinue present and future use of the products."
While Kaspersky’s instructions for this may paint the process as straight-forward, we’ve often seen issues in uninstalling Kaspersky anti-virus, for example:
Yesterday's call to gSuite support reconfirms. Problem is a user wants to have access to Android apps on his new Google Pixelbook. Going to settings on the Pixelbook to enable the feature is grayed out. A call to Pixelbook support confirmed the issue is the user is a member of a business gSuite account and there is a feature that has to be turned on. I was directed to call into gSuite. Calling gSuite support is about as helpful as talking to my 2 year old niece. The gSuite tech acted as if he had no knowledge of a Pixelbook. I had to explain several times it was a product of his own company. Even going down the Chromebook route didn't help. He could simply point to turning on a feature that was already set. Otherwise, I would have to call the Pixelbook Support.
I have called into office 365 support for many issues. Sometimes the issue went beyond the scope of what the tech should have helped for their own silo, but they still were able to spend 30 to 60 minutes on the phone to solve the issue with great patience and product knowledge.
After the sale support many times goes unnoticed or untested. When evaluating a service or software, I will call in…