Mozy Pro Customer who had Microsoft Update completely obliterate my business main PC. Mozy backs up my machines 4 times a day. So backups should exist, but Mozy all of a sudden doesn't recognize my login email address. Mozy Pro support won't allow a call to go through, unless a customer can log in and retrieve a call PIN. How the h*** is a 10yr paying business customer of Mozy supposed to get service or restore files if Mozy won't take a call or offer anything other than 24hr per email it sends? Extremely frustrated that I've provided Mozy support verified credit card payment, exact date of last payment, card details for payment and all requested verification, but Mozy hasn't emailed or called back with access to my account it won't let me in to?
If this is how Mozy treats its customers when they actually NEED their data, why should anyone pay for this level of service?
So this year I decided it was really about time I applied for the
@vExpert subprograms, and guess what! I'm in! So Thanks to our Programme Manager @vCommunityGuy and Sub Programme Business Units!
Job Description: Entry Level IT Technician
Please Read Carefully before applying: the candidate must have between 6 to 12 months work experience as IT specialist help desk or a bachelor in IT
Are you ready to embark on an exciting journey in the world of technology? Do you aspire to work with renowned clients and become a part of a rapidly growing team? This is the place for you!
If you are passionate about Technology, this is the ideal opportunity for you. We foster an environment where self-learners thrive and develop their skills.
Requirements:
- Must have at 6 to 12 months of working experience in IT the field – Must have education background in IT
- Must be able to show up to clients on time
- Must be able to come prepared with basic PC technician tools when needed
- Must be able to provide documentation of your work eligibility in the U.S.
- Must be able to pass a background check
- Must have a car and be willing to drive to client’s offices VA/MD/DC
- Must have a fantastic customer service skill
- Must be able to be a team player and be able to follow directions
Your Role:
As a member of our team, you'll be responsible for a variety of tasks, including:
- Providing desktop/laptop support in-person to client in the VA/MD/DC area
- Computer installation, diagnosis, and repair – Troubleshooting Office 365
- Troubleshooting user’s technical issues, and replacing laptop hard drives
- Setting up …