Dennis H: Thank you for contacting Spectrum. This is Dennis H. How may I assist you? Dennis H: Thank you for providing me the opportunity to help you today. Just so you are aware, this chat is encrypted for your privacy and protection. Certain information like ZIP Code or phone numbers may show as '####' for you, but we see them. How can I help? lucas bishop: Hi Dennis, I currently have an account at Charter: lucas bishop: Account Number: ################ lucas bishop: I see you are advertising Internet service starting at 100Mbps. Is that something I get by default? Or is it something I have to pay for an upgrade too? Dennis H: Thank you very much, lucas. Please bear with me just a moment while I pull up some information for you. lucas bishop: ok Dennis H: Upon further review of your account, In order to upgrade to Spectrum Internet services, I would need to transition your account over to one of our newer packages so that your account is compatible for voice services. Your speed would increase from 60mbps to 100 mbps. This will change your monthly rate from $64.99 to $64.99. Would you like to take advantage of this offer and upgrade your Internet service today? lucas bishop: So my price would not change? Dennis H: Yes, In response to your question: “So my price would not change? ” lucas bishop: Is the price an introductory offer, where 1 year from now it would change? Dennis H: No, In response to your question: “Is the price an introductory offer, where 1 year from now it would change?” lucas bishop: Ok, sounds like a good deal to me. Let's go ahead transition my account and increase the speed. :) Dennis H: Your patience is much appreciated, lucas. Please allow me just one moment to get everything entered into our system. Dennis H: Thank you lucas, we are nearly done! Please give me just a moment to finalize the order and give you a recap of our transaction today. lucas bishop: Yeehaw Dennis H: Before I let you go, I would like to recap our call today to ensure I have everything correct. We will be adding Spectrum High Speed Internet for $64.99 per month, bringing your new total monthly rate to $64.99, which includes a Broadcast TV Surcharge of $0 and taxes and fees. Your next monthly statement will also include an installation and/or activation fee of $0. Your installation appointment is scheduled for N/A. Do you agree? lucas bishop: Yes, I agree. Dennis H: Great, do you have any further questions for me? lucas bishop: No. You've been very helpful. Thank you for your time. Dennis H: Congratulations on your Internet Upgrade. Your new speed will be available momentarily. If you experience any issues, you can call us at (855) 757-7328 or start a new chat. Dennis H: Is there anything else that I can assist you with today, lucas? lucas bishop: No, I'm good. Cheers Dennis. Dennis H: Congratulations on your new service, I am sure you will love it! For general self-help please visit http://www.charter.com and click on the ""Support"" link. Please remember to close out of your chat to protect your information. Have a great day, and once again I thank you for your business. <Enter>
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