G Suite - My short experience with subscribing to it!

I recently decided to subscribe to G-Suite and my experience lasted a total of about ~48 Hours before I decided to cancel it, despite finding a way to only have to pay $1 AUD a month for the first 12 months.

Why did I cancel? Because of the customer service and support I experienced.

Customer service is very important to me and I found the support system to be severely lacking in many ways. I recall a post by Experts Exchange Expert Scott Fell where he said "gSuite help is still terrible." and I can only mirror the sentiments and comments Scott made, along with a few disappointments of my own.

I intend to write an article on this topic soon, including a "How To" get a large discount for the first year of a G Suite subscription for those that decide to get one, and will be approaching Scott to see if he would be willing to co-author this article so we can both share our experiences for the benefit of the Experts Exchange community.

Look out for this article in the not too distant future.

Regards, Andrew
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LVL 110

Expert Comment

by:John
Office has been out and running in production in constant improvement since Windows 3.1

I always get a chuckle from the wannabe newcomers who think they can effortlessly beat Office.

I continue to like my Office Application and beyond that, I keep my PST files small and Outlook works a treat.

Thanks for posting your experience.
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LVL 27

Author Comment

by:Andrew Leniart
Hi John,

Thanks for your comment and feedback. I actually found the "product" itself to be quite good, and other subscribers to the suite I've since spoken to (and before trying it for myself) swear by the benefits it gives them. My sole problem is with the Support representatives. I'm in the process of writing an article on this topic and will update this post once it's published in the next week or so.

Regards, Andrew
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LVL 27

Author Comment

by:Andrew Leniart
Update: I just got a G-Suite bill from Google even though I canceled my "Trial" account two days after I started it. My credit card billing history shows a new charge pending.

Further to G-Suite's woeful support options, I have tried in vain for the last 30 minutes to get to Email, Phone, or Chat support without luck, because you have to have an active G-Suite account to be able to access any support options at all!

Logging in several times just gives me the message that the account I'm logging in with (the account I created G-Suite with) is no longer a G-Suite account. Well DERRR! That's because it's canceled, so why Invoice me?!

I can access my previous accounts Admin options, but can't do squat there. No option to delete my credit card details, NO option to contact support.

I eventually managed to get to Groups to open a support request. The email with the invoice came from a no-reply address and included instructions to contact support - yet none of them worked because my account is deactivated.

I said it before and I say it again - G-Suite may be a great product, but their support is WOEFUL and that's being as kind as I can be in a G rated forum!
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