Quickbooks Scam

I had a client ask about using Quickbooks in multiple locations. My suggestion is to use the web version for eas of use and you get at least 3 user accounts vs having to buy multiple licensees for the desktop version.  

Just as I walked into the office I was told Quickbooks had already called in and was remoting in and working on it.  I asked my client which version and he was not sure.  I went to the computer and saw a big string of pings going through the command prompt.  Suspiciously, I  Jumped on the Teamviewer chat and asked if they are migrating to the web version or using the desktop. The "tech" asked if he could call me directly.  His voice was very hurried with a heavy accent and said if we went to the web version, payroll wouldn't work.  I know that is not correct and this didn't feel right and I asked if I could call him right back at the same time I ended the TV session.

Called into Intuit to verify and at the same time saw two payments from some electronic payment company that was not Intuit. One for $449.99 the other $999.99.  Both were for "Tech support" and not an actual product.  

I explained to my client he had been scammed.  In his email, I saw there was a password recovery. I asked if he gave out his password to the "tech".  Of course he did.  I had him change his password for his email account and quickbooks.  Next call was to the credit card company.  Right away there is a recording, "It looks like there are fraudulent charges...."

While the $1,500 will go away, who knows what damage there was from temporarily giving out an email and quickbooks password as well as letting somebody you don't know into your network.

This is a good reminder to let your co-workers and clients not fall for this stuff.   Pay attention to warning signs like non-professional speech patterns / hurried.  Large / multiple charges.  Selling products not listed or matching the site. Unsolicited phone calls.

To most of us, this seems like a no brainier, but to our clients, this type of thing seems real.  
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Expert Comment

by:Brian Matis
Ugh... That sucks. Glad you were able to help them catch the problem quick. Nice work and thanks for sharing the head's up about this kind of thing.
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Expert Comment

by:Daniella Barion
Thanks for sharing.  Unfortunately, these fraud events happen more than we can imagine.  We need to be always on alert.
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