Comment
by:Jim Dettman (EE MVE)Ten years is a reasonable time frame.
Author Comment
by:Lee W, MVPThat's according to you.
Why should someone who has perfectly functioning software and everything that goes with it, which does everything they need it to do, give it up just because it becomes "old"? And why do software vendors like Microsoft grant a *perpetual* license for use of their software? They are stating right up front when you buy it that you can use it forever.
The flip side of this is that updating is not painless by any means. Case in point; just recently updated a client to Office 2016 and a new color laser. They now cannot perform a simple business function, which is to print a envelope with an address.
Word sends the media size to the printer, but not the media type, so it says "Print on a #10 envelope". Default media stock is plain paper. Printer however is smart enough to realize that your not printing on plain white and refuses to print a #10 envelope on anything but envelopes or card stock (because it needs to adjust the fuser temperature). End result; the print job is stuck and cannot be printed.
That's just one simple example. What about a company with hundreds or thousands of PC's, employee's that need to be trained, software verified, installed, updated, etc. The impact of upgrading every few years can be over whelming and a significant cost, all in the name of newer is "better".
Last, is it the users fault that Microsoft had a flaw in their software allowing this to happen? No, of course not.
So before you point the finger at end users and have little sympathy for them, maybe you ought to consider who's fault it really is.
Comment
by:Jim Dettman (EE MVE)Ah, but that's the problem - it's NOT perfectly functioning software. There are a dozen or more issues corrected with Windows every month. It's FAR from perfect.
So you're saying they purchased the wrong product? They didn't research it well enough? Was the existing printer less than 10 years old?
However, TEN, in my opinion is more than reasonable. Many hard drives won't last that long. Or system fans. Trying to keep hardware > 10 years is not a wise move. Again, in my opinion.
Given the complexities, it is reasonable in my opinion to ask a software vendor / hardware vendor that makes software for their product to support it for 10 years. Beyond that, given how technology has advanced historically, is, in my opinion, unrealistic.
I consider 10 years a suitably long period of time to make the vast majority of technological investments allow a sufficient return before replacement.
Author Comment
by:Lee W, MVPif it does the job, they why replace it?Since all cars wear out, if you have no car payments, cheap insurance, and it does the job of getting you places, why should you replace your 40 year old car?
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by:Jim Dettman (EE MVE)Author Comment
by:Lee W, MVPComment
by:Lee W, MVPThe Original Tech Community