If you've ever provided Telephone or Remote support to non technically minded computer folks, I'll bet you've faced the challenge of how to get them not to type a web address you're giving them by phone into Google, Bing, Yahoo (or any other search engine they might favor) rather than enter it into a browsers address bar.

I've been using the following trick for a while and think I've managed to save some of my hair as a result!

  1. Tell them to open their favorite web browser
  2. Press CTRL + L (instruct client not to touch any other keys)
  3. Tell them to type the web address you need them to go to - like support.me

Support.me is just a web alias for the Logmein Rescue app that I subscribe to.  Do you have any favorite tricks you like using when giving telephone support? Please share them in the Comments section below.

Hit the thumbs up button if you hadn't heard of (or forgotten about) this useful shortcut :-)
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2 Comments
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by:Kyle Santos
I'm constantly using CTRL+SHIFT+T to recover tabs I've closed recently, and CTRL+T to open new tabs.  I'm on Chrome.
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by:Brian B
Even in the early days of Windows, when I was doing phone support I would not have a caller drag and drop files, since they inevitably end up accidentally dropping them in the wrong place. I tend to favour R-click Copy and R-click Paste... or even resorting to the command line for particularly tricky situations.

This may be less prevalent nowadays with using remote connections rather than guide the caller. However these are still helpful tricks for bad or slow remote connections.
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