When you enter Experts Exchange, we collect your browser information (which typically includes browser type, version, host operating system and browser language) and IP address. Experts Exchange uses your IP address to help diagnose problems with our server and for other administrative purposes including, but not limited to, directing you to a geographically closer data center, providing you a registration page in your country's local currency. We also use IP addresses to gather broad demographic information from all visitors. You can browse portions of this website without giving us any additional information. EU individuals whose personal data we are processing under the Privacy Shield have the right to access correct or delete their personal data by contacting us at firstname.lastname@example.org or calling at + 1 (877) 211-8911.
Most of the services offered on Experts Exchange are only made available if we have certain information about you. To access these services, you will, from time to time, be asked to submit personal information about yourself. Experts Exchange' site registration form requires you to give us contact information (such as your name and email address), billing information (such as your credit card information) and demographic information (such as your zip code). Aggregate demographic, sales and traffic information data is also collected at our site. We may use this data for improving the services offered on Experts Exchange and developing marketing programs. Experts Exchange may also provide aggregate (but not personally identifiable) statistics about our members, sales, traffic patterns and related site information to advertisers and third-party vendors.
Should you choose to include additional personally identifiable information to be displayed on your user profile on our website, we will necessarily process these details. Voluntarily submitted profile details we may also collect from you may include:
You have the right to change or remove the information in your profile at any time by editing your profile.
If you make any postings to public areas, such as public forums or by providing content, then this information will be stored on our databases for public viewing, and in such case, any personally identifiable information you submit will be publicly available and can be read, collected and used by other users, and could be used to send you unsolicited messages.
By entering your details in the fields requested, you enable Experts Exchange and its service providers to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy.
Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyze the profile of our visitors. They make it easier for you to maintain your preferences on Experts Exchange, and by seeing how you use Experts Exchange; we can tailor our website around your preferences.
Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalized services cannot then be provided to that user. You can, should you choose, disable the cookies from your browser and delete all cookies currently stored on your computer. This may, however, prevent you from taking advantage of services that Experts Exchange has to offer.
More information can be obtained on cookies by visiting www.allaboutcookies.org/manage-cookies/index.html which is run by the Interactive Advertising Bureau.
The information you provide to Experts Exchange will be used for the following reasons:
to ensure that content from our site is presented to you in the most effective manner and to personalize your visit to our site;
to enable us to continuously enhance the Experts Exchange service, to serve advertising, and to provide to you information, products or services which we feel may be of interest to you;
to occasionally carry out market research including internal analytical research which will enable us to constantly improve your experience on Experts Exchange;
to carry out our obligations arising from any agreements that may have been entered into between you and us;
to allow you to participate in interactive features of our service, when you choose to do so; and
to notify you about changes to or other information about our service.
Experts Exchange periodically contacts members using information supplied by members. Members may opt-out of receiving certain future mailings, such as the Experts Exchange newsletter and marketing mailings, in the following manners: (i) during the registration process, (ii) by clicking the unsubscribe link at the bottom of such mailings, or (iii) by unsubscribing in the Settings page.
Experts Exchange may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to notify you that a particular service has been improved or suspended.
We reserve the right to disclose your personal information, without prior notice to you, as required by law, or when we believe that disclosure is necessary to protect our rights or comply with a judicial proceeding, court order, or legal process served on our web site. Additionally, we may share your personal information when we believe it is necessary to protect our interests or property, to prevent fraud or other illegal activity perpetrated through the Experts Exchange service or using the Experts Exchange name, or to prevent imminent bodily harm. This may include sharing information with other companies, lawyers, agents or government agencies. Please be aware that Experts Exchange may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
We would like to provide you with information via email about new products, promotions, special offers and other information which we think you may find interesting. We fully appreciate that “spam” has become a problem in recent years and this is why we make sure you have the power to choose whether or not you want to receive such mailings. Members may opt-in to receive information from Experts Exchange regarding products or services that are considered of value by us and this is accomplished by selecting to receive such information during registration or by changing the preferences on the member's Settings page.
Experts Exchange is not responsible for removing information from third party lists that members have previously granted authorization to share. To opt-out of receiving future communications, you may do one of the following:
Experts Exchange is liable for appropriate onward transfers of personal EU data to third parties.
Your personal data will be stored on our backup system, which is kept in case of loss of data. It may be that where data is lost, the personal data held on you as part of our backup system is used to restore your account to its status before the loss of data. All personal data (including communication data) stored on the backup system shall be held in a secure manner in compliance with applicable law. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use procedures and security features that are designed to prevent unauthorized access.
This site contains links to other sites. Experts Exchange is not responsible for the privacy practices or the content of such websites. Therefore, if you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you are under the age of 13, you are not permitted to register as a user of the Experts Exchange Web site. A Note for Parents Concerning Privacy. Experts Exchange is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. Experts Exchange seeks to encourage children to consult with their parents before submitting their data. However, Experts Exchange believes that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a safe online environment for children to work within. These tools can also prevent children from disclosing personal information without parental permission. For additional information about parental control tools, please consult the "Consumer Assistance" page of the Direct Marketing Association home page which can be found at www.the-dma.org.
Mail: Experts Exchange, LLC Attn: Chief Privacy Officer, PO Box 1062 San Luis Obispo, CA 93406-1062
You have the right to request a copy of the personal information Experts Exchange holds about you and to have any inaccuracies corrected. There may be a small charge for such administration requests. All such enquiries should be sent to our Chief Privacy Officer. Additionally, you may at any time change your information by updating your profile and/or settings.
Mail: Experts Exchange, LLC. Attn: Chief Privacy Officer, PO Box 1062, San Luis Obispo, CA 93406-1062
Experts Exchange, LLC has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/ for more information and to file a complaint.
This service verifies adherence to the EU Privacy Shield Policy by means of in-house verification by the management of this company. Experts Exchange, LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission.
Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
This policy was last modified on 12 April, 2017