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Printing from Exchange

Posted on 1997-02-27
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Last Modified: 2013-12-16
When I print my mail messages from exchange I get (Unkown) in the upper left hand corner, as where I use to get my name (Russell Woods).  The  From:  Sent:  To:  and Subject:   and the text all come out okay, it's just that pesky (Unknown) in bold and underlined that looks so bad on the print outs.  Not to mention it use to print out my name.....

Russell Woods
woodsieboy@msn.com
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Question by:woodsieboy
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Expert Comment

by:jinks
ID: 1744754
howdy!

Check out the 'alternative...' option under the 'tools' menu in Exchange. When you get the alternative window, select 'services', then highlight 'Internet Mail' (if that's what you're using). Now click on 'attributes', or whatever that buttons name is in english. You should get a new window, with information about Internet Mail. Here you type your name under 'Full name'. This should solve your problem. You can also do these settings from the 'control panel' by clicking the 'mail&FAX' icon and choosing 'Internet Mail'

regards,
   jinks

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Author Comment

by:woodsieboy
ID: 1744755
Wrong Answer jinks!!!!  Try again. You obviously don't use MS Exchange for one because your directions where not even close, but never the less I RE-Checked the property settings for MSN Online under   Tools\Services\MSN online and there is nothing there to set a name.  My e-mail is not setup under Internet Mail in the Settings\Control Panel\Mail and Fax\Services  this is where you can setup Internet Mail but MSN has there on profile called  The Microsoft Online Network Service.  And there are only two settings in this profile (transport and address book) nothing about setting your name.....

Sorry,

russ
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Expert Comment

by:jinks
ID: 1744756
I'm sorry that my suggested answer upset you so much. I DO use MS exchange, but with Internet Mail. I also wasn't sure what the correct names for all the menu items were, since my win95 is in swedish (since I'M swedish). I checked on my computer and that is how it works. So I guess I obvioulsy DO use MS Exchange!
Did you try double clicking on your profile?
--- jinks
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Expert Comment

by:sjh
ID: 1744757
When displaying the message on your screen, does it have your name or "unknown" by the "To:"?  .. and are these messages sent to you or cc'ed to you?
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Author Comment

by:woodsieboy
ID: 1744758
jinks, so goes the name, I guess... I was not and am not upset at the answer you gave me.  Yes I looked at the profiles and yes I tried to set up a 2nd profile with Internet mail as part of that profile, but I don't know the Internet Mail Server name for MSN???  to be able to set up this profile.

sjh the message on screen displays the names in the Sent  To  and Subject boxes just fine, I have gone as far as trying to rename the personal folder in my Inbox, but that didn't make a difference.

russ
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Expert Comment

by:VictorL
ID: 1744759
I'm not sure it is going to work for you or not, but give it a shot.
Go to the tools on the Exchange manuel then select services, then select user on the tab manuel.  Then you should see the user profile edit it, see if it do it for you.
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Author Comment

by:woodsieboy
ID: 1744760
Thanks for the advice Victor, but I don't have a user tab under tools\services in Exchange.

russ
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Accepted Solution

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rasta11 earned 50 total points
ID: 1744761
I have been trying to foolow the chain of events here.  Are you using MSN exclusively or using Exchange through MSN?  Do you click on your Inbox, or access mail somewhere after clicking MSN?  If you use your Inbox, you should be able to select the mail icon in Control Panels.  There is a Tab there to show profiles.  Create a new Profile, and the first thing you have to do is give it a name.  This is the name that shows up at the top of mesages.  I have set up Exchange on at least a hundred machines at the company I work for, and trouble shoot same.  MSN has an exchange server, but I don't imagine you are using that client service to get mail.  In the properties of your profile, or tools, options, services, what services are you using?
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