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MSExchange, fax

pgnyl asked
Medium Priority
Last Modified: 2013-12-16
Using the Win95 possibility for faxing via Exchange works all right
for sending faxes and for receiving manually.

However, trying to use the automatic function for receiving, only
results in the ringing tone, but the modem does not "lift the
receiver". I have tried various settings in the "advanced settings"
but nothing helps.

Could it be that the modem requires a special init string for
activating the automatic function???

In this case: what would it be?

Best regards
Poul Nylander
Watch Question

Two suggestions:  Do you have your line cord in the right jack?  Your user manual for the modem should have init strings.  If not or you do not have the manual, check the BBS or Web page of the modem manufacturer.



Please repost you comment.  It is not displaying for some reason.


1. Yes, the system functions ok except when trying to receive automatically

2. No help obtained from the manufacturer.
What manufacturer of modem is it?  some have switches for receive options.  There is a setting in tools, services, fax(properties), modem tab, to manually answer, or answer after so many rings.

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You might also want to make sure to "set as active fax modem" on the fax service, properties, modem tab


1.Modem type x-link 288
2.Set to ring automatically after 4 rings
3.I have set "set as active fax modem"

/did that help?


No, it did not help.
Everything is as before!!

Internal or External?  Not that it matters much, what does 95 identify the modem as?  If you can manually answer, there is no reason you can't auto answer, in both modes, the computer is sending a signal to the modem to 'pick up' just that in auto answer, the computer initiates it.  The problem here seems to be that the computer is not recognizing the incoming call.  Is it an internal or external?  Internal, I would try a different slot, making sure to firmly seat the card in the slot, external I would check the cable connection, possibbly borrow a serial cable from someone else and see if that makes any difference.  try less rings, and try different flow control in modem properties.  Keep in touch, Ive got a few other trix up my sleeves, and I would hate for you to have accepted my answer, especially if it is not working.


It is an internal modem.
It is identified as "Standard Modem"

In control panels, mail and fax, microdsoft fax properties, modem, properties, advanced, select only the bottom option.  Do you by any chance have a nonstandard ring?  What country are you in, per chance?


The bottom option only - has been selected all the time.
I believe that the ring is normal standard. (Tone dialling from a modern digital central).
I am in Denmark (Copenhagen).
I am impressed by the quick replies from you.
However, this is a tough one?

I would really like to help you out, and this really seems like something blatant is afoul, here.  Your modem is recognized as standard, so you should have no trouble with anything.  fYou have it set toanswer after four rings, and it won't pick up, youset it to answer manually, and it works fine.  When you have it set to answer manually, do you get prompted to answer? (ie, with a dialog box)


Yes it works fine in manual. When ringing I get the dialog box "Status for Microsoft Fax". Here I can click the "Reply Now" box, and the fax is being received perfectly.


The problem still exists.
What about it?

The microsoft fax agent needs to be running to receive a call.  If it is not, the modem will not induce fax to open.  Is this the case?


Yes, it certainly is.
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