Laptop won't suspen

My Toshiba 205CDS won't go into suspend mode since I installed my Ricochet wireless modem.  The mouse cursor freezes and I see from the task list that msgsrv32 is not responding.  Ricochet said the modem must be off to enter suspend mode (doesn't help, don't know why it would).  I'm guessing a DLL must be changed from teir install, but see no evidence.
pglatAsked:
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smeebudCommented:
pglat,
  I wrote several letters to tech, and got these responces.
Write to "testdude@IntNet.net", (Joel Betterly. He's more than happy to work with you.
Another, toll free call, if you're in the US:
I can help you by referring you to tech support. 800 556 6123 from 6 AM to 9PM.  Also forwardig this to them.

Try that, and get back with me.

bwil@erinet.com
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smeebudCommented:
I recieved this from Ricochet:
-----------------------------------------------------
Date: Fri, 04 Apr 97 08:27:58 PST
From: "Tech Support" <support@Ricochet.net>
To: bwil@erinet.com
Subject: Re: Suspend Mode

Thanks for your letter. I have not heard about this problem before.
Although it seems that just about every piece software these days
installs DLL's into the Windows directory, ours does not. In fact, our Ricochet installer is so simple, it simply uses existing Windows programs to configure the dial-up networking connection.    
I would suggest looking into the BIOS configuration section of your computer for suspend mode options. Perhaps something got changed.    
     Have you called Toshiba yet? I couldn't think of anyone better qualified to answer your question.    
     Sincerely
     Ricochet TS -738
bwil@erinet.com
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