Solved

Laptop won't suspen

Posted on 1997-04-03
2
179 Views
Last Modified: 2013-12-16
My Toshiba 205CDS won't go into suspend mode since I installed my Ricochet wireless modem.  The mouse cursor freezes and I see from the task list that msgsrv32 is not responding.  Ricochet said the modem must be off to enter suspend mode (doesn't help, don't know why it would).  I'm guessing a DLL must be changed from teir install, but see no evidence.
0
Comment
Question by:pglat
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
2 Comments
 
LVL 14

Accepted Solution

by:
smeebud earned 100 total points
ID: 1745330
pglat,
  I wrote several letters to tech, and got these responces.
Write to "testdude@IntNet.net", (Joel Betterly. He's more than happy to work with you.
Another, toll free call, if you're in the US:
I can help you by referring you to tech support. 800 556 6123 from 6 AM to 9PM.  Also forwardig this to them.

Try that, and get back with me.

bwil@erinet.com
0
 
LVL 14

Expert Comment

by:smeebud
ID: 1745331
I recieved this from Ricochet:
-----------------------------------------------------
Date: Fri, 04 Apr 97 08:27:58 PST
From: "Tech Support" <support@Ricochet.net>
To: bwil@erinet.com
Subject: Re: Suspend Mode

Thanks for your letter. I have not heard about this problem before.
Although it seems that just about every piece software these days
installs DLL's into the Windows directory, ours does not. In fact, our Ricochet installer is so simple, it simply uses existing Windows programs to configure the dial-up networking connection.    
I would suggest looking into the BIOS configuration section of your computer for suspend mode options. Perhaps something got changed.    
     Have you called Toshiba yet? I couldn't think of anyone better qualified to answer your question.    
     Sincerely
     Ricochet TS -738
bwil@erinet.com
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article summaries thoughts and ideas from two years of sustained use. It provides good reasoning to make the jump to Windows 10.
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question