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My web page seems to invokes program error

I am fairly new to web publishing. I recently put a page online that seems to work fine with both Netscape and IE but a customer on the internet called to say when he tried to access the page his computer put up a warning that the page was trying to access a vue-print.exe program! It then shut down his browser! I have never heard of this. The pages work fine on everyone elses browser Ive spoken to. The customer claims this is the only page that does this. This is far from a complicated page...what gives? I'ts address is BTI@Broadcasttools.com/bti/...Any input would be appreciated. Thank you.
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graphics
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graphics
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1 Solution
 
salt032897Commented:
Hi,
Your address is:
http://www.Broadcasttools.com/bti/ 

It has a mid file, several animated gifs, as well as other image files.  Perhaps your customer does not have a current browser or the resources to handle your page.  

The industry used  to "produce for the lowest common denominator" which your site does not.  But then, I would not change a thing except get rights to the mid file. Have your customer upgrade their browser.  Some browser versions have problems with frames and animated gifs.      
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graphicsAuthor Commented:
Thank you Salt! I am unaware of the copyrights involved with the midi files on newsgroups. I will have to do some research to find out the ins and outs of file usage. I hope I can convince the customer that the page is OK...I haven't been paid yet! Thanks a million
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salt032897Commented:
Hi,

The following link is to a page with midi files.  At the bottom of the list are links to sites that have mid files for sale which you should be able to use on your site.  Seems there are more sites than listed on this page.  Happy hunting.  

BTW, if I remember correctly, you used the canyon.mid file.  You might try an link to this file in the users windows directory however, Win95 users may not have this file as users of other systems.  Windows 3.x is widely used in business sites as your page seems to be targeted to.  

Thanks and good luck.

salt

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http://www.harmony-central.com/MIDI/files.html
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graphicsAuthor Commented:
Thank You Salt! I really appreciate your input. I have already deleted the midi file and re-installed the JAVA that was originally on the site. (I thought, perhaps, I had done the JAVA wrong and that was a problem.) I am a musician myself, but have not taken the time to put together some original midi files for the web, so I'll be visiting the address you sent me soon! I have used the experts exchange twice and both times been very impressed with the professionalism, helpfulness and speed of the responces. I am currently expanding my web publishing business, is there a way to contact you directly (when I have enough points!) to get your input and advice in the future? Thanks again. signed, Graphics


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