Exception 0E on shutdown

I have multiple profiles setup under Windows 95.  Every time I use my
profile, I get an exception 0E but it does not occur if I use one of the
other profiles.

As I am using the upgrade version of Win95 and my Windows 3.1 install disks have become corrupted I am unsure if I could successfully reinstall from scratch.
The exact error message is:

______________________________________________________________________________________

                                                    Windows

An exception 0e has occurred at 0028:C1177EA6 in Vxd---.  This was
called from 0028:C1177EF7 in Vxd---.  It may be possible to continue
normally.

*Press any key to attempt to continue.
*Press ctrl+alt+del to restart your computer.  You will lose any unsaved
information in all applications.

    Press any key to continue.
______________________________________________________________________________________

It gives a different address following the 0028 each time but the rest
of the message is unchanged.  I have reinstalled windows several times
with no improvement.  It almost always shuts down as soon as I press a
key, but it is annoying.

If anyone has any insight on this please let me know. I would like to save my profile or back it up if you know how.
I have a AMD 486
DX4 100 mhz with 16 megs of RAM
I have one EIDE hard disk and an EIDE CD-ROM

JeffersonAsked:
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JeffersonAuthor Commented:
Edited text of question
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myrddin7Commented:
  I am not sure if this will solve you problem, but...

1.  If you need to start from scratch, all you need is the first disk of Windows 3.1 to verify you are entitled to the upgrade.  You also need a DOS bootdisk that loads your CD-ROM driver if you have Win95 on CD.  (caution, depending on your experience starting from scratch in this way can be difficult :-()

2.  You may not need to start from scratch though...

   It sounds like you just need to remove the profile that is corrupted.  A reinstall will not do this.  Look under the directory c:\windows\profiles and find the profile you are using (should be the user name or a 'uniquified' versionof it).
   In that directory there are two files (and some directories) named  user.dat and user.da0 (a backup for user.dat).  If you cannot see these make sure you are displaying hidden files by going to View | Options.
   Delete these files.  They control the optins that get loaded into the registry.  If they are corrupt, you will not be able to use the profile.
   If you cannot get into windows you should be able to get to these files in DOS and windows will prompt you for a new profile when you log in.

   Good luck!  Hope this helps!
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JeffersonAuthor Commented:
I have found an answer the day before I received this reply.  It turned out to be a program that I was loading in this profile only.
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