Internet service/connection stops responding
Posted on 1997-05-23
During an internet session the internet or my ervice stops responding. Everything--e-mail, news server, browser/web--all (and each alone) stop responding. The modem is still solidly connected and reports a good quality phone line. The service detects that I'm there because it will leave me connected after this starts until their inactivity timer disconnects me (e.g, 20 minutes later).
When it happens applications (e.g., mail reader, news reader) report various winsock errors. A frequent one is # 11004 which they variously describe as "NO DATA OF REQUESTED TYPE. Couldn't resolve host name or address." and "Host name not found." Other error codes returned are 11057 & 11060.
I see different modem activity patterns:
o The most common--there's data transmission but no receive.
I have tried 3 different services and all do this, but with varying frequencies. My main service does it on about 1/3 of all connections, another does in about one time in 10.
I have no other W95 anomalies.
Here's some new information:
o I have exchanged the modem for another of the same model number. It didn't have any effect.
o I have learned if I force the modem to connect at lower speeds the problem seems to go away. It didn't fail for several days at 19200 bps. I've been running for about a day at 24000 bps without an event.
o When the event occurs, my end continues to send (modem transmits), but the IP end doesn't respond. If while my end is still trying I disconnect and reconnect things usually begin working again. (My end will eventually quit trying. Read on.)
If while the problem is happening I run the PING program it will attempt to send (my modem transmits) for a minute or 2 then reports "BAD IP Address.." and quits. If I let it continue to try until I get this message it will not try to send anymore if I rerun PING or any internet program, until I reboot. After reboot, everything starts working again for a while.
If I interrupt PING before it completes (reports failure), I can run PING time and again and it will always send. Also, I can disconnect/reconnect to the IP and PING & internet apps will work again.
32 megs memory
Diamond Stealth 3D 2000 video card
3gig+ & 1gig+ EIDE 10ms access drives
Toshiba 4X CDROM drive
Practical Peripherals PM288MT II V.34 modem
SoundBlaster 16 sound card
QLogic SCSI card
W95 updates installed:
service pack 1
win32 kernel core component
disk TSD virtual device
SLIP & Scripting support for dial-up networking