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Winfax Pro "COM in use" problem

Posted on 1997-05-26
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Last Modified: 2013-12-29
I have recently installed Winfax Pro 8.0 (Win95):

When I run Winfax it automatically runs its "Winfax Pro controller" minimized,
then when I try to click on "automatic receive" or "send fax" I get this error:

"COM1 is already open, close port and try again?"

Winfax is the ONLY product using the COM port at this time.
Why would it tell me something ELSE is using the port?

*It* has spawned the "controller" itself, then complains because the controller
has access to the port.

Has anyone else come across this? I can run other fax and data programs
with this port/modem successfully, but not Winfax.
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Question by:mikenowo
2 Comments
 
LVL 4

Accepted Solution

by:
henrie earned 40 total points
ID: 1682168
This is an exerpt from Symantec support:
1.Exit all running applications.
2.Click Start, then Run. The Run dialog appears.
3.Type REGEDIT and click OK. The Registry Editor appears.
4.From the Registry menu, choose Export.
5.Type C:\OLDREG then select the All option under Export Range
6.Click SAVE.
7.Locate and remove the following key:

HKEY_CURRENT_USER/Software/Delrina/Commsuite/7.0/Modems

Make sure to delete the entire key.
8.Exit the Registry Editor.
9.Restart WinFax and reconfigure the modem.

Hope this helps,
Good luck.

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Author Comment

by:mikenowo
ID: 1682169
I tried this out, but no luck. Still get the same error.

SOOO, I tried changing the COM port to the TAPI default (which is windows
controlled instead of winfax controlled) and I got the auto receive fax to go
ON... BUT then it keeps giving me the following error(s) continuously
when trying to receive or send:

  "Error setting COM state. Using the MS Windows telephony DLL."

and

  "Error in ending session. Using the MS Windows telephony DLL."


In any event, neither setting the port to COM1 or to TAPI works.

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