Solved

Windows NT4 Printing

Posted on 1997-05-29
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Last Modified: 2013-12-14
When printing to a Banyan Vines network printer (HPLJ4), the job is spooled OK, but then the system fails with "An application error has occurred..  spoolss.exe  Exception: access violation".  Access to the printer is then lost (RPC Server is unavailable)and I need to reboot.  This always occurs with WordPerfect 6.1.  It does not occur with Qpro 6.
DOS does not recognize the printer at all.  I'm using Windows NT 4 Workstation on a P5-120, 32MB RAM, 1.6GB HD, ATI Mach32 Video 1MB RAM.  
I have tried the latest Banyan client, other HP drivers, re-installed software (many times).  The network OS was upgraded to Banyan 7. The problem occurs with other users as well.
I've had many suggestions, but none have worked so far.
Thanks for your help.
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Question by:fanatol
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Accepted Solution

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petar earned 200 total points
ID: 1765738
Tried setting the printer on your machine to a simpler laserjet to see if it is a driver problem. Try setting up the unit on the wordperfect machine as a LaserJet II or similar and printing to the network unit. Maybe you could supply more detail? IS the machine causing trouble NT4 workstation or server? Basic hardware configuration? Network card type and driver revision? Video card type and driver revision? All these things could be causing problems. Do any other machines on your network exhibit the same problem? Have you trying removing and reinstalling the printer drivers or wordperfect? Does the problem ONLY occur with wordperfect?
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Author Comment

by:fanatol
ID: 1765739
Edited text of question
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Author Comment

by:fanatol
ID: 1765740
I rated the answer as 'D', even though petar's solution was unsuccessful, and s/he asks more questions than provide answers.
However, the questions are vaild and I have considered those
side effects. I have stopped short of loading the NT Service
Pack 3, because it seems more complicated than it's worth!
I think it's an NT-Banyan problem, that has to be addressed in a future release, but I hoped for a temporary fix.
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LVL 3

Expert Comment

by:petar
ID: 1765741
I guarantee that I am a HE. If you would like to proceed further to resolve the issue I am happy to continue the exercise?

..Petar
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Author Comment

by:fanatol
ID: 1765742
I was hoping that Petar had a solution from me,
given the further information that I supplied.
So yes; please do continue.

P.S. Thanks for clarifying the gender of 'Petar' - it's
not a name I'm familiar with, so I did not make assumptions!


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