Windows NT4 Printing

When printing to a Banyan Vines network printer (HPLJ4), the job is spooled OK, but then the system fails with "An application error has occurred..  spoolss.exe  Exception: access violation".  Access to the printer is then lost (RPC Server is unavailable)and I need to reboot.  This always occurs with WordPerfect 6.1.  It does not occur with Qpro 6.
DOS does not recognize the printer at all.  I'm using Windows NT 4 Workstation on a P5-120, 32MB RAM, 1.6GB HD, ATI Mach32 Video 1MB RAM.  
I have tried the latest Banyan client, other HP drivers, re-installed software (many times).  The network OS was upgraded to Banyan 7. The problem occurs with other users as well.
I've had many suggestions, but none have worked so far.
Thanks for your help.
fanatolAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

petarCommented:
Tried setting the printer on your machine to a simpler laserjet to see if it is a driver problem. Try setting up the unit on the wordperfect machine as a LaserJet II or similar and printing to the network unit. Maybe you could supply more detail? IS the machine causing trouble NT4 workstation or server? Basic hardware configuration? Network card type and driver revision? Video card type and driver revision? All these things could be causing problems. Do any other machines on your network exhibit the same problem? Have you trying removing and reinstalling the printer drivers or wordperfect? Does the problem ONLY occur with wordperfect?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
fanatolAuthor Commented:
Edited text of question
0
fanatolAuthor Commented:
I rated the answer as 'D', even though petar's solution was unsuccessful, and s/he asks more questions than provide answers.
However, the questions are vaild and I have considered those
side effects. I have stopped short of loading the NT Service
Pack 3, because it seems more complicated than it's worth!
I think it's an NT-Banyan problem, that has to be addressed in a future release, but I hoped for a temporary fix.
0
petarCommented:
I guarantee that I am a HE. If you would like to proceed further to resolve the issue I am happy to continue the exercise?

..Petar
0
fanatolAuthor Commented:
I was hoping that Petar had a solution from me,
given the further information that I supplied.
So yes; please do continue.

P.S. Thanks for clarifying the gender of 'Petar' - it's
not a name I'm familiar with, so I did not make assumptions!


0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows OS

From novice to tech pro — start learning today.