sdieken
asked on
modem resource problem
i am trying to configure two modems on my system. when i go to device manager and double click on the sierra modem the properties screen comes up and when i select the resources tab i get a genral protection fault error from rundll32.exe.
i have first aid 97 so i am able to click auto fix but the driver screen displays not the resources. when i click on resources i get the same gpf again. if i go to the usr modem and select resources is shows the resources fine. but it wont let me modify any settings. please help
i have first aid 97 so i am able to click auto fix but the driver screen displays not the resources. when i click on resources i get the same gpf again. if i go to the usr modem and select resources is shows the resources fine. but it wont let me modify any settings. please help
ASKER
i have alraedy tried this several times and it did not solve the problem. any other suggestions
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
i tried that and it didn,t work there were three files on my computer with that name. all have same version # all were in windows directory. one was in system folder i replaced that one with one from the disk. one was in the inf folder. and one was in the options\system folder . i have made a mess of my system folder. a few weeks ago i was trying to create a shortcut to the system folder on the desktop and ended up moving it to the desktop instead. needless to say my computer would not reboot after that so i reinstalled windows then i attempted to bring the system folder of the desktop and into the windows directory but it ended up in the windows options folder. i left it there because the reinstaltion of windows had created a new system folder and the computer was working ok. anyway now you know where i am comming from. the system is actually running quite well considering everything.
You may have seen this but:
------------
When you try to remove a modem using the Modems tool
in Control Panel while Device Manager is
open, you may receive the following error message:
Rundll32.exe has performed an illegal operation.
CAUSE
The error message occurs because Windows 95 detects
that the system configuration has changed
and sends a message to the Modems tool to update its
list of modems at the same time that the
information for that modem is being removed from memory.
RESOLUTION
To resolve this issue, use one of the following methods:
Close the Modems tool and use Device Manager to remove the modem.
Close Device Manager before you remove the modem in the Modems tool.
----------
------------
When you try to remove a modem using the Modems tool
in Control Panel while Device Manager is
open, you may receive the following error message:
Rundll32.exe has performed an illegal operation.
CAUSE
The error message occurs because Windows 95 detects
that the system configuration has changed
and sends a message to the Modems tool to update its
list of modems at the same time that the
information for that modem is being removed from memory.
RESOLUTION
To resolve this issue, use one of the following methods:
Close the Modems tool and use Device Manager to remove the modem.
Close Device Manager before you remove the modem in the Modems tool.
----------
ASKER
i have not had a problem removing and reinstalling the modem. infact the toshiba support person had me do this twice. the problem is with opening the resources tab under the properties under the device manager his only happens on one of the two modems i have installed. thanks
Therefore what you need to do is to remove sierra modem from the modems properties and then restart the machine to reset the windows configuration adn then install the sierra modem again and should be all ok after that.
If this works let me know.
Regards,
Dane