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system properties general screen

when i bring up the system properties the general info on  my computer is incomplete. because of this toshiba refuses to support me .  they say this screen must show "manufactured by toshiba" and "supported by toshiba"  i have deleted and moved many files from my system.  what is the name and location of the files  that contain  this informatin so i can fix or put back in the propper place.
thanks
scott dieken
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sdieken
Asked:
sdieken
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1 Solution
 
henrieCommented:
This is part of your registry. You can edit it with regedit.exe.
Look for the key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion
That's where it's all defined. Change it to what they want to hear ;-)
Good luck,
Henrie.

By the way, please make a backup before editing the registry if your not familiar with it.
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sdiekenAuthor Commented:
i went to the place where you sugested and there are alot of folders below that level .  could you tell me were to look
thanks
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henrieCommented:
Just highlight "CurrentVersion" and on the right half of the screen you see all the info. Look for "RegisteredOrganization" and "RegisteredOwner" keys.
If you can't find them, go to the top of the tree and do a search with Ctrl-F for "RegisteredOwner" (without the quotes).

Let me know if it didn't work,

Good luck,
Henrie.
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henrieCommented:
Just found one file with mfg. info. It's located in your Windows\System folder and it's called OEMINFO.INI.
If you don't have one make one with notepad. It contains something as follows:
----


[general]
Manufacturer=Toshiba
Model=<your model, ie. CDT410>

[OEMSpecific]
SubModel=<submodel?>
SerialNo=<your serialnr>
OEM1=
OEM2=

[Support Information]
Line1=<call support number>
Line2=
Line3=
Line5=
Line6=
Line7=
Line8=
Line10=


----
I think this is what you were looking for...

CU,
Henrie.
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sdiekenAuthor Commented:
THANKYOU I WWAS ABLE TO INPUT SOME INFORMATION IN THOSE FIELDS
I NOT SURE EXACTLY WHAT IT IS SUPPOSED TO LOOK LIKE BUT NOW I KNOW WHERE IT IS  THANKS
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henrieCommented:
If you really want to know the contents, we have about 20 Toshiba portables, some different models. Let me know your Toshiba type number and I'll copy it for you.

CU.
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sdiekenAuthor Commented:
i am using a toshiba infinia desktop 7160       thanks  
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