access violation

I'm having a recurring problem installing some new software.  I'm running NT4.0 with SP3 installed with the OOBS, DNS and Java hotfixes applied.  Here's the problem.  When I run the installation programs for Diskeeper Lite and NetScan Tools I get the following error message.

"INSO432_MP.exe
access violation 0xc0000005 address 0x0046826a"

[Note: the address differs depending on which program I'm trying to install]

I'm logged in as an administrator when I try to install the programs.  I'm lost.  Any help would be greatly appreciated.
rhpetersAsked:
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BakerASCommented:
The "INS0432_MP.EXE" is part of an Install Shield installation. It would appear that one of your installs hung, and is still using this file (which you will find somewhere in your Temp directory). I suggest that you log off or shutdown, then when you log back on, delete all the files from the Temp directory, then try one of the installs again.
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