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CD-Rom drive:  not ready/not accessible error

Posted on 1997-06-25
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Last Modified: 2008-03-10
I'm not certain whether this question qualifies as a general computer question or a game related question, but here goes.  I'm playing Sierra's The Beast Within on a Pentium PC with a generic brand CD-ROM drive which is labeled Drive D in a Windows 95 environment.  Since the game has crashed with a "Not Reading CD-ROM in Drive D" error, I can no longer access the D drive.  The game is fully exited, but any attempts to access the drive gives me a "D:\ not accessible.  Device is not ready."  error and co-occurs with a whirring sound from the CD-ROM drive which sounds as though it's spinning but not accessing.  It's also been called error #15 by other applications which need the D drive.  I need help getting the D drive to be recognized!  

The technical support from Sierra says it's caused by an interruption of data flow from the CD.  They say "This could be caused by outdated drivers, other programs resident in memory interfering, a dirty CD or an error on the CD."  However, I've tried several CD-ROMs that should be fine to work to no avail.  I've also tried to remove the CD-ROM drive throught the Device Manager and re-loading it from the floppy disk that accompanied the drive to no avail.  I've even tried to use a boot disk as per instructions given by Sierra which should load the appropriate CD-ROM driver upon re-booting the computer.  This did not work either.  Restarting the computer altogether does not work.  

I have since gotten a new copy of the CD in question that gave rise to the error that subsequently caused the Drive D to not be read, but it's rather moot since the D drive can't be used anyway!  I'm at a loss!  I need specific instructions on what to do, since I am a rank amateur at using a computer.  Please help!
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Question by:akawabe
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TonyD060697 earned 100 total points
ID: 1009910
Sounds like the CD-Rom Drive is not being recognized by Windows 95.  Who installed the drive?  I would start by checking everything.

Make sure the drive is installed properly.  Check the cables, jumpers, power connections.

Windows 95 should detect the CD-Rom when it boots up.  What kind of a drive is it?  You'll also want to check with the manufacturer to make sure you have the latest drivers.

If you need further assistance, just leave a comment here...
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by:akawabe
ID: 1009911
Could you give me further advice?  I am uncertain how to follow your suggestions.  I'm a true novice at this, you see!  The drive was installed by the people who sold my roommate this computer (no, it's not mine).  The entire unit was sold as it is now.  All we had to do was to connect it up correctly and plug it in.

I did open the casing, however, but I could only examine it with an inexpert eye.  To my knowledge (which isn't much), nothing looked amiss.  I made sure the DC, IDE, and audio connections were completely connected, though.

I believe the drive to be an Acer (at least, this is what was written on the housing of the CD drive itself.  It is supposedly 8X with enhanced IDE/Atapi interface.  I guess I can open it up again and check to see more exact information if you'd think it would help.  The manual included with the drive is a generic one, not published by Acer.  It has little in the way of technical information other than what the rear and front panels should look like.  

When Windows starts up, it does say that MSCDEX is booted up and running and all seems well.  But then the CD drive starts making that peculiar whirring sound and I still have the same problem when the desktop appears.  That is, I can't access the drive and get the "device not ready" error.  I have tried making a boot disk according to the game manufacturer's instructions.  I believe the driver of this CD-ROM drive to be vide-cdd.sys which is the line in the autoexec.bat and config.sys files.  Does MSCDEX need to be be included in these files, too?  Checking the hardware has not helped in solving this problem.  I'm still puzzled.  Please help!
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