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"Add Printer" does NOT work!!

Posted on 1997-07-05
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Last Modified: 2013-12-16
I recently did a restore and recovery of Win95 using my
Packard Bell disk and CD Rom.  My problem is that now when
I double click on the "Add Printer" icon, it doesn't do
anything, so therefore, I cannot get my printer set up.
Any advice on this matter?  Thank you
CH
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Question by:CH070597
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3 Comments
 
LVL 4

Accepted Solution

by:
henrie earned 400 total points
ID: 1749274
This behavior can occur if either or both of the following files are missing or damaged:

Msprint.dll
Msprint2.dll

If these files exist on the hard disk, rename them. Then, extract new copies of these files from your original Windows 95 disks or CD-ROM to the Windows\System folder.

Let me know if it worked, if it didn't we can continue the search...
Good luck!
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Author Comment

by:CH070597
ID: 1749275
I rated the answer as "average" because I found that same info
in Mircrosoft.com  I am no technical wizard and have no experience
in extracting files, etc.....thanks for the help anyway.  This
is a really cool idea...having the experts exchange...Thanks
CH
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LVL 4

Expert Comment

by:henrie
ID: 1749276
It's really difficult to see what's someone's level of expertise, that's why it's possible to add new comments to the question and that's why I offered continued help.
But thanks for the advise, I'll keep it in mind the next time.

If you still have trouble with the files, I can email them to you, or guide you through the process of extracting them from your *.cab files.
A good idea is to get the Microsoft Powertoys from: http://www.microsoft.com/windows/software/PowerToy.htm
One of these is the CAB-file viewer, so you can easily drag and drop files to your desktop or directories.

And yes, you are right about the MS site, but there are a lot of people that don't have time to search a large knowledge base or know how and where to find an answer to their problems.

Please let me know if you need more help,
Henrie.
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