Norton Utilities and Zip Tools Disk problem
Posted on 1997-07-17
I've been running Speed disk on the Zip Tools Disk (which is still under 1 yr warrantee) to optimize the disk. It cannot proceed and says there is an extents directory invalid or unknown error. I then run Disk Doctor which finds the major problems (MDB and volume bit map) and fixes it. I run DD again to be sure the problem is fixed and it finds no problems. I then go back to SD to optimize, and it finds the same extents dir.problem. I run DD which finds the same problems again and fixes it. But when I go back to SD to optimize, the same thing happens again! I have also run disk tools Disk First Aid in addition to DD.
So is this a defective Zip tools disk that will be replaced? Iomega charges you for a tech support call if there is no defect, so I can't call them.