Solved

NT freezes at the blue screen with a modem installed

Posted on 1997-08-06
4
262 Views
Last Modified: 2013-12-28
I just bought a new computer and it came with Windows NT and  Win 95 installed on it.  It did not come with a modem so I pulled my modem out of my old computer and put it in the new one.  The computer also came with a TV card, and when I tried to use the modem in Win 95, it was really slow. I finally figured out that the TV card and modem were on the same IRQ. (11) So I changed the modems IRQ to 12 and everything works fine now in Win 95, however, when I try and boot NT up, it will get to the blue screen and freeze there.  If I take the modem out and boot it up, it works fine.  Unfortunately, I don't know anything about NT and can't figure out how to change my modem's IRQ. I'm pretty sure this is the problem.  Please help!

Thanks in advance.
0
Comment
Question by:Skottt
  • 3
4 Comments
 
LVL 12

Expert Comment

by:j2
ID: 1781064
The modem is PnP then, right? What you have to do is boot NT, locate a file called PNPISA.INF on your NT CD_rom, right click on it and choose install.. Then reboot your system, and your modem should be detected..
0
 

Author Comment

by:Skottt
ID: 1781065
umm...well....I tried it, and it didn't exactly go as planned to say the least.  LOL

I took the modem out and booted NT up.  When I went to install that file form the CD-ROM I found three of them, so I picked one and it said that it was older than one that was already installed.  So I tried the other 2 and it said the same thing.  So I installed anyway.  I put the modem back in and when I restarted I got this error message at the blue screen:

STOP: c000026c {unable to load Device Driver}
\SystemRoot\system32\DRIVERS\pnpisa.sys device driver could not be loaded
Error Status was 0xc000007b

restart and set the recovery options in the system control panel or the /CRASHDEBUG system start option.  If this problem persists contact your system administrator...etc.

I tried rebooting and pressing the space bar to use the last known good boot....and it did the same thing.  I havn't tried taking the modem back out yet, I don't think that would make a differance would it?

Thanks
0
 
LVL 12

Expert Comment

by:j2
ID: 1781066
first of all, you should NEVER install PNPISA more then once, since it will cause all sorts of irradic behaviour, and there is only one of them in teh Intel Tree of the CDROM
0
 
LVL 12

Accepted Solution

by:
j2 earned 200 total points
ID: 1781067
You wouldnt happen to have a PS/2 style mouse connected? In that case it will need sole use of IRQ12 ... (just a thought)
0

Featured Post

Want to promote your upcoming event?

Are you going to an event? Are you going to be exhibiting at a tradeshow? Talking at a conference? Using a promotional banner in your email signature ensures that your organization’s most important contacts stay in the know and can potentially spread the word about the event.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Complete list of Microsoft tech support phone numbers 5 76
Remove row and column 3 45
error windows 7 restart automatically 9 37
DHCP Server 14 61
A few months ago I had an issue with LaserJet 1020 printer which was installed to XP and Windows 7.  It was installed to XP and working, but when I tried to connect from a Windows 7 PC, it would attempt connection and then fail.  Sometimes the Spool…
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

919 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now