Solved

Disappearing configurations?

Posted on 1997-08-09
6
280 Views
Last Modified: 2013-12-27
Friend's 6400 sucessfully connected to our local ISP, but chronically he is unable to either sign on or get to Eudora mailbox or get anything from Netscape, and it turns out that when this happens we go back and find that either his PPP configurations or his Eudora settings have defaulted. Once restored all is well, until the next time! What could be causing the configurations to disappear?
0
Comment
Question by:ngilmore
6 Comments
 
LVL 4

Expert Comment

by:rifty
Comment Utility
Is he using an alias to boot up the sign-on (or any other) program? If so, check what happens when he opens say, Eudora, by opening the program directly and then the settings. Maybe he has more than one copy of one of these programs on his drive and a maverick one is being opened. (If he has a duplicate, make sure he gets rid of one of them.)

Does he use Internet Config?

Rifty
0
 

Author Comment

by:ngilmore
Comment Utility
He IS using an alias of PPP to sign on, yes...but he's not using an alias of Eudora. We'll take a look at that and get back to you.
0
 
LVL 2

Expert Comment

by:pxh
Comment Utility
Did you check the filesystem recently, i.e. run Disk Doctor or something similar?
0
How to improve team productivity

Quip adds documents, spreadsheets, and tasklists to your Slack experience
- Elevate ideas to Quip docs
- Share Quip docs in Slack
- Get notified of changes to your docs
- Available on iOS/Android/Desktop/Web
- Online/Offline

 
LVL 1

Expert Comment

by:clambake
Comment Utility
Multiple copies of applications will not cause this problem.  All settings for PPP, Netscape, Eudora, etc. are stored in preference files within the preferences folder inside the system folder.

If the disk was locked, the settings files were corrupt, or some other problem made saving the settings fail, you would be seeing error messages about it.  If this were the case you would probably know it by now.

Are you on a machine in a university computing center or some other managed network?  Administrative utilities are sometimes implemented which, upon restart, erease all files added to the drive, refreshing it to a known-clean state for the next user.  Somehow those preferences files are being removed, forcing the applications to use their default settings.

0
 

Author Comment

by:ngilmore
Comment Utility
Sorry...not on a network. BUT I like preference files as a direction to explore. So how else could the preferences get wiped? The guy's wife also uses the machine and it's clear neither of them know much about it, so she MIGHT be doing something...but what?
0
 
LVL 1

Accepted Solution

by:
themacman earned 200 total points
Comment Utility
The issue is definately Preference file related. The preferences are not sticking or they are being deleted. These are kept in the preference folder of the Active System Folder. The Eudora Settings are kept in a Eudora folder in the System Folder. Actually, if his wife uses the mac and gets email, it is BEST to use an alias to two different settings files for Eudora. One for his wife, one for him. The manual explains how to do this.

To solve the preference file problem try the following in order:
1) check to see if there are any programs that launch at startup with his mac. there are some "preference cleaner" programs that could be wiping out the prefs file if it can't make an association properly.
2) Do a "get info" on the PPP prefs and Eudora Settings to make sure they are not "locked". If they are locked, unlock them.
3) check for any error messages when creating these prefs files or when you start or quit the apps.
4) Check to make sure there is enough space on the HardDrive and that the volume itself has not been set up as "locked"
5) lastly, if none of the above work, delete the prefs files all together and recreate them from scratch. If they have become corrupted somehow (check HD with Norton also) they may not be written out correctly. Deleting them and recreating them should solve this.

One other thing, run Norton Speed Disk before trying Option 5. The reason is if the file is so fragmented, it may have become corrupted. this will ensure a clean area on the drive to recreate the prefs.
Hope this helps!
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

Although the iPhone has become an incredibly popular device in the cellular industry, the complex technology and software coordination required between Apple and the wireless carriers have seemed to leave many iPhone owners with technical issues. …
Smartwatches: just a fashion accessory or a useful device for all? The Apple Watch (http://www.apple.com/watch/) was launched in April of 2015 and has become a new way for iPhone users to stay connected. Ranging from $349 to $17,000, the Apple Watch…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…
You have products, that come in variants and want to set different prices for them? Watch this micro tutorial that describes how to configure prices for Magento super attributes. Assigning simple products to configurable: We assigned simple products…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

6 Experts available now in Live!

Get 1:1 Help Now