32bit problem? Euh?
Posted on 1997-08-13
I've had no joy from Microsoft or Panasonic about this problem, so I
thought I'd post...
Before I recently upgraded my machine the spec was
486DX4 100MHz with single 1.2GB Hard Drive (IDE), Dual Speed
Sony CD-ROM (controller on Sound Card), Soundblaster Pro.
I then upgraded my machine by...
add: Iomega Zip Drive (SCSI), Adaptec 1505 SCSI Controller Card,
8 speed Panasonic CD-ROM
remove: Dual Speed Sony CD-ROM
I also purchased Microsoft Visual Studio Professional (quite a bit of
outlay I might add!)
Now after turning everything on my Windows95 appeared fine, all okay.
The upgrade even solved my slow CD-ROM problem (which Microsoft fails
to tell you about, and was only after writing to one of these
newsgroups, got an unbiased opinion about it).
Now, lets try to install Microsoft Visual C++ from my Visual Studio CD
that I bought... hmmm... that's unusual: "Setup has detected... unable
to read long filenames from your CD ROM... see the Readme for more
Right, so I checked the appropriate Readme, which simply said the same
thing and told me to get new drivers from my CD-ROM supplier
(Panasonic). Well, before contacting Panasonic I checked the
Performance tag of the System Properties and everything was 32bit, and
there was no compatability notice anywhere. Everything seemed to be
fine. My device manager has a tag for the CD-ROM (driver Matashita
CR506), and the SCSI controller (ver 3.2 SPARROW.MPD) and didn't have
a tag for CD-ROM Controller (which I believe to be correct - that
there shouldn't be a tag since the SCSI controller should handle
that). I also checked the CD of Visual Studio by using a friend's
computer to attempt to install - it worked fine, so obviously the CD
itself is fine, must just be a hardware problem...
So I happily phoned Panasonic support, who helped me by basically
saying it wasn't there problem. "It's a SCSI device, and hence doesn't
get shipped with Drivers or such like", they said, "...we can't think
of anything why there should be a problem. You'll need to speak to
Microsoft about this, as it's there driver [the MATASHITA CR506] which
is being installed for Windows95. Sorry we can't be of more help."
So no luck there then.
So I phoned Microsoft... or rather held a long time, re-called, and
got rather annoyed... until I eventually got someone...
I told them my problem, and told them there was nothing wrong with the
CD itself - they said that if that was the error, then that was the
problem. They couldn't throw any more light on it. "Speak to Panasonic..."
So I'm now stuck between the support of Microsoft and Panasonicwithout an answer to this problem.
HELP! Does anyone know?