Solved

msdun12.exe and wsockupd.exe problems

Posted on 1997-09-09
9
154 Views
Last Modified: 2013-12-16
I have just downloaded msdun12.exe(update for Dial-Up Networking) and wsockupd.exe(winsock update), but when I installed them on my w95(Service Pack 1) system and restarted, I got a "Windows protection error.Please restart windows" message. I had to reinstall w95. What is wrong? Why can't I install these updates?
0
Comment
Question by:eudel
  • 5
  • 4
9 Comments
 
LVL 25

Accepted Solution

by:
dew_associates earned 50 total points
ID: 1750455
Eudel: You could be getting this error for a number of reasons, therefore I have included the trouble shooting for the problem, the related articles from the knowledge base as well as a procedure for loading updates that sometimes avoids these problems.
==================================
Troubleshooting!
=================== Q149962
The problem!
---------------------------------
Starting Windows 95, you receive either of the following error messages:
 
 - While initializing device <device name> Windows Protection Error
 
 - Windows Protection Error
 
Reasons:
============
A Windows Protection Error means that an error occurred loading a virtual device driver (VxD) before the desktop is loaded. In many cases you can tell from the error message which VxD did not load, but in other cases you may not be able to determine which VxD caused the problem.

Windows Protection Errors are generated when any of the following
conditions occur:
 
 - A real-mode driver and a protected-mode driver are in conflict.
 
 - The registry is damaged.
 
 - The Win.com or Command.com file is infected with a virus or is damaged.
 
 - A driver is being loaded from the System.ini file for which a
   protected-mode driver has already been initialized.
 
 - There is a physical I/O or RAM address conflict.
 
 - There are incorrect CMOS settings for a built-in peripheral device
   (such as cache settings, CPU timing, hard disks, and so on).
 
 - The Plug and Play feature of the computer's BIOS is not working
   correctly.
 
 - The computer contains a malfunctioning system cache or memory.
 
 - The computer's motherboard is not working properly.
 
How to fix it!
==========
To resolve a Windows Protection Error, try the following steps:
 
1. Start the computer in Safe mode. If the error does not occur in Safe
   mode, see the following article in the Microsoft Knowledge Base:
 
ARTICLE-ID: Q136337: Troubleshooting Windows 95 Startup Problems
 
2. If your computer is a Plug and Play computer, reinstall Windows 95
   using the following command:
 
      setup /p I
 
For info about installing Windows 95, please see the following article:
 Q129260: Windows 95 Setup: Description and Troubleshooting Steps
 
3. Make sure that the computer's CMOS settings are correct. For
   information about changing CMOS settings on your computer, please
   refer to the computer's documentation or manufacturer.
 
4. Install a clean copy of Windows 95 in an empty folder. Choose the
   Custom installation option and do not let Setup detect the hardware
   in your computer. Install only a mouse, a VGA video adapter, and a
   keyboard.
 
If the error still occurs, it is most likely caused by faulty hardware.

Article: Q136337
=======================
This article lists troubleshooting tips you can use if your computer stops
responding (hangs) or returns an error message (such as a fatal exception error or an invalid VxD error). This article is meant to provide you with a general strategy for isolating the problem.
 
More Info
================
Safe Mode
---------
If Windows 95 does not start, try to start it in Safe mode. To start
Windows 95 in Safe mode, press the F8 key when you see the "Starting
Windows 95" message, and then choose Safe Mode from the Startup menu.
 
If Windows 95 does not start in Safe mode, see the "Windows 95 Does Not Start in Safe Mode" section below. If Windows 95 starts in Safe mode, see the "Windows 95 Starts in Safe Mode" section below.
Windows 95 Does Not Start in Safe Mode
--------------------------------------
 
Any of the following conditions can cause Windows 95 not to start in Safe
mode:
 
 - Your computer is infected with a virus. For additional information
   about computer viruses, please see the following article in the
   Microsoft Knowledge Base:
 
ARTICLE: Q129972  : Description of Computer Viruses
 
 - Your computer's CMOS settings are not correct. Check your computer's
   CMOS settings to make sure they are correct. (You may need to contact
   the computer manufacturer to verify these settings.)
 
 - There is a hardware conflict. These conflicts can include, but are not
   limited to, PCI BIOS settings, IRQ conflicts, redundant COM ports (for
   example, two COM1 ports, or an internal modem set to the same COM       port  as an existing serial port), and defective RAM chips.
 
 - A setting in the Msdos.sys file needs to be changed (for example,
   the Logo setting should be set to zero). For additional information
   on the Msdos.sys file, please see the following article(s) in the
   Microsoft Knowledge Base:
 
ARTICLE: Q118579 : Contents of the Windows 95 Msdos.sys File
 
 - You need to use the Vga.drv or Vga.vxd video drivers from the Windows    95 CD-ROM. These files are located in the Drivers\Display\Vga folder.

For example, these drivers may be helpful if you have an Intel Triton
PCI controller or a Cirrus Logic 5401 or 5402 VGA video adapter.

For more information about these files, please see the Readme.txt file
in the same folder.
 
 - You are using Windows 95 OEM Service Release 2 (OSR2) and your
   computer stops responding (hangs) after booting to a previous
   operating system. For information about this issue, see the following
   article in the Microsoft Knowledge Base:
 
ARTICLE: Q155364: OSR2 Hangs After Booting Previous Operating System
 
If you still cannot start your computer in Safe mode after checking these
items, reinstall Windows 95 in a new, empty folder. This step helps to
establish whether the problem is related to a remnant of the previous
operating system (such as a configuration setting) or a hardware problem.
 
Windows 95 Starts in Safe Mode
------------------------------
If Windows 95 starts in Safe mode, step through the startup process to see if any devices fail to load. To do so, restart your computer, press F8 when you see the "Starting Windows 95" message, and then choose Step-By-Step Confirmation from the Startup menu.
 
The following table lists several startup options. The options are labeled
Boot A, Boot B, Boot C, and Boot D. Try each option and note your results.

To use a boot option, press Y or N as outlined in the option in the table
below each time you are prompted whether you want to load a particular
device.
 
                                       Boot A   Boot B   Boot C   Boot D
   ---------------------------------------------------------------------
   Load DriveSpace Driver?             (Y)es    (Y)es    (Y)es    (Y)es
   Process the system registry?       (Y)es    (Y)es    (Y)es    (N)o
   Create a startup log file
      (Bootlog.txt)?                                    (Y)es    (Y)es    (Y)es    (Y)es
   Process your startup device drivers
      (Config.sys)?                                     (N)o     (N)o     (Y)es    (Y)es
   Device=<path>\Himem.sys?         (Y)es    (Y)es    (Y)es    (Y)es
   Device=<path>\Ifshlp.sys?             (Y)es    (Y)es    (Y)es    (Y)es
   Device=<path>\Dblbuff.sys?          (Y)es    (Y)es    (Y)es    (Y)es
   Device=<path>\Setver.exe?           (Y)es    (Y)es    (Y)es    (Y)es
   Process your startup command file
      (Autoexec.bat)?                                 (N)o     (N)o     (Y)es    (Y)es
   Load the Windows graphical user
      interface?                                             (Y)es    (Y)es    (Y)es    (Y)es
   Load all Windows Drivers?               (N)o     (Y)es    (N)o     (Y)es
 
Boot A:
 
If Windows 95 does not start under these conditions, try the Boot D
option. If Windows 95 starts, there is a problem with a driver or
terminate-and-stay-resident program (TSR) loading in the Config.sys or
Autoexec.bat file, or there is a problem with a Windows 95 protected-mode driver.
 
Boot B:
 
If Windows 95 does not start under these conditions, try the Boot C
option. If Windows 95 starts, there is a problem with a driver or TSR
loading in the Config.sys or Autoexec.bat file. You can pinpoint the
problem by stepping through these files.
 
Boot C:
 
If Windows 95 does not start under these conditions, try the Boot D
option. If Windows 95 starts, there is a problem with a Windows 95
protected-mode driver. For more information about these problems, see
the "Troubleshooting Protected-Mode Driver Problems" section of this
article.
 
Boot D:
 
If Windows 95 does not start under these conditions, try the steps in the
"System.ini" section below. If Windows 95 starts, there is a problem with
the system registry. For information about restoring the registry, please
see the following article in the Microsoft Knowledge Base:
 
ARTICLE: Q13143: How to Troubleshoot Registry Errors
 
System.ini:
 
To determine whether the System.ini or Win.ini file is causing a problem,
try the following steps:
 
1. Rename the System.ini file in the Windows folder to System.sav.
 
2. Copy (do not rename) the System.cb file in the Windows folder to
   System.ini.
 
3. Add the following line to the [boot] section of the System.ini
   file and then save the file:
 
      drivers=mmsystem.dll
 
4. Rename the Win.ini file in the Windows folder to Win.sav.
 
5. Restart your computer.
 
If this works, there is a problem with an entry in the System.ini or
Win.ini file. Examine these files more closely to determine the exact cause of the problem.
 
If Windows 95 does not start when you step through the boot process, start your computer in Safe mode, and then change the video driver to the standard VGA driver.
 
NOTE: When you copy the System.cb file to System.ini, your mouse may stop working. If this occurs, add the following lines to the appropriate
sections of the new System.ini file:
 
   [boot]
   mouse.drv=mouse.drv
 
   -and-
 
   [386Enh]
   mouse=*vmouse, msmouse.vxd
 
For additional information about troubleshooting startup problems using
Safe mode, please see the following article in the Microsoft Knowledge
Base:  ARTICLE: Q156126: Troubleshooting Windows 95 Using Safe Mode
 
Troubleshooting Protected-Mode Driver Problems
----------------------------------------------
If Windows 95 starts only when you press N at the Load All Windows Drivers? prompt, try the following steps:
 
1. Start Windows 95 in Safe mode.
2. Use the right mouse button to click My Computer, and then click
   Properties on the menu that appears.
3. On the Device Manager tab, disable any devices in the following
   categories:

      Display adapters        Floppy disk controllers
      Hard disk controllers   Keyboard
      Mouse                   Network adapters
      PCMCIA socket           Ports
      SCSI controllers        Sound, video, and game controllers
 
   To disable a device, follow these steps:
 
   a. In Device Manager, double-click the category name, and then double- click the device.
 
   b. On the General tab, click the Original Configuration (Current)
      check box to clear it, and then click OK.
 
   c. Restart your computer.
 
 NOTE: If Windows 95 does not start, go to the "System.ini" section of
   this article.
 
4. Once Windows 95 restarts, enable the devices you disabled in step 3.
   Enable the devices in the following order:
 
    - Com ports
    - Hard disk controllers
    - Floppy disk controllers
    - Other devices
 
   To enable a device, follow these steps:
 
   a. In Device Manager, double-click the category name, and then double-click the device.
 
   b. On the General tab, click the Original Configuration (Current) check
      box to select it, and then click OK.
 
   c. While the properties for each device are open, click the Resources
      tab and make sure there are no conflicts listed in the Conflicting
      Devices list.
 
5. Restart your computer.
 
Additional Notes
----------------
For information about known hardware issues, please see the Hardware.txt file in the Windows folder on your hard disk.
 
For additional troubleshooting assistance, check the Bootlog.txt file in
the root directory on your hard disk. This file lists the loading status of
all real-mode and protected-mode drivers. If Windows 95 does not start, the Bootlog.txt file lists the last driver that loaded successfully, and lists
a "LoadFail" entry for each driver that failed to load before the problem
occurred.
===========================

Update load-in techinque
-------------------------------------------
Using the "ctrl" ,  "alt"    and   "del" keys, open the windows "close programs" dialogue box. Close all running programs EXCEPT FOR  " SYSTRAY  "   AND  " EXPLORER ".

Load your updates as before. If a system reboot is necessary between update load-ins, the use the close programs techinique between each update load-in.
-----------------------

Please post your progress or if you require more information!

Best regards,
Dennis
0
 

Author Comment

by:eudel
ID: 1750456
Thank you Dennis, you've been quite helpfull. What I really need to know is how can I make msdun12.exe to work on my system. Don't forget I have the Pan-European edition.(Might that be the problem?)
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1750457
Eudel: That sure is the problem. I'm not sure that msdun12.exe has been released yet in a pan-euro version, but I will do some hunting for you. As an after thought, do you have someone stateside that you can get a copy of the American OSR-2 version of windows?
0
 

Author Comment

by:eudel
ID: 1750458
Why should I get a copy of the American osr-2? I don't need it!
0
Integrate social media with email signatures

Is your company active on social media? Do you also use email signatures? Including social media icons in your email signature is a great way to get fans for free. Let all your email users know you’re on social media quickly and easily, in a single click.

 
LVL 25

Expert Comment

by:dew_associates
ID: 1750459
Eudel: If your using a Pan-Uro version of Windows 95 and you can't get a pan-euro version of the new DUN program, the only alternative will be to go to a compatible OS form.
0
 

Author Comment

by:eudel
ID: 1750460
Nice thought, but what about the support of foreign languages?
I use Greek a lot, you know... and I don't believe that the American version supports Greek, does it?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1750461
The American ver does support Greek, however you would adjust your browser and word processor to handle multi-language issues. Your OS can be setup for any of the normally supported languages (such as greek) I have an iquiry into MS regarding the pan-euro version of DUN though and should here from them shortly.
0
 

Author Comment

by:eudel
ID: 1750462
I prefer waiting for a par-euro version of DUN than going through risky windows installations again! Thanks.
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1750463
Yes it does Eudel. Foreign language support is built into the platform. I will, however, see if I can obtain a pan-euro version of the DUN update if available yet!
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

This is an article about Leadership and accepting and adapting to new challenges. It focuses mostly on upgrading to Windows 10.
A Bare Metal Image backup allows for the restore of an entire system to a similar or dissimilar hardware. They are highly useful for migrations and disaster recovery. Bare Metal Image backups support Full and Incremental backups. Differential backup…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now