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Problem with Wordart and/or clipart

Posted on 1997-09-11
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Last Modified: 2008-03-10
This problem has occured in a variety of circumstances on Novell 3 and 4 servers.
I have setup Windows 3.1 as a shared application with the network node setup on the hard disk of individual stations (or in some instances in individual user areas on the network).
I have also done a shared installation of Publisher 2 and MS Office 4.2 or 3, in that order, in the same way.

When attempting to access Wordart2 and/or in some instances Clipart, I get the following messages:
In Publisher - "Unable to launch or communicate with server application. Memory may be low etc....."
In Word 6- "The Server Application, source file or item cannot be found. Make sure that the application is properly installed, and that it has not been deleted, moved or renamed".

The memory is more than adequate (c12mb RAM available c25mb swopfile) and share is in use with the /l:500 swith.

This problem does not exist after the installation of Publisher and does not always occur after the installation of Office.  It has sometimes arisen after the system has been in use for some time.

HELP I don't want to have to reload!
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Question by:dledger
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by:dledger
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DLedger: Your problem isn't that uncommon and occurs frequently in stand-alone worstations quite frequently. The following describes what I believe is happening on your system to insure that we agree and then the recommended fix and related articles that I have found.
==========================
You receive the following error message when you try to use Microsoft WordArt from Publisher:
 
" Unable to launch or communicate with server application"
 
Som other related symptoms may or will be:
 
     1. WordArt will not launch from any application.
     2. The WordArt2.Reg file will contain the <Windows Dir>
          place holder.
 
The reason!
=========
This problem may occur because you installed Microsoft Publisher on a computer with Word 6.0 for Windows already installed (either as a stand-alone or as part of the Microsoft Office). When you installed Word, Word Setup may have placed an incomplete WordArt 2.0 registration file in the WORDART directory; the registration file contains only the <windows dir>
place holder instead of the actual path to the WordArt location.
 
How to fix it!
===========
To correct the problem, re-register WordArt so that the OLE applications can correctly locate and start the OLE source program for WordArt 2.0, WORDART2.EXE. For more information about registration procedures, see the
following article in the MS Knowledge Base:
Q107437  WordArt 2.0 Does Not Auto-Register Itself in REG.DAT
 
If the normal re-registering procedures do not correctly register WordArt and you continue to get the "Cannot launch..." error when you try to use WordArt, try either of the following two methods:
 
Method 1:
Edit the WORDART2.REG file to correct the path information for
WordArt 2.0:
 
a. In File Manager, click once on the WORDART2.REG file, which is located in the <WINDOWS>\MSAPPS\WORDART subdirectory, to select it.
 
b. From the File menu, choose Run.
 
c. In the Command Line box, move the insertion point to the
    beginning of the textbox type "notepad" (without the         quotation marks), followed by a space. Choose OK.

This will start Notepad and open the WORDART2.REG file.
 
d. Look at the fourth and eighth lines in the file. If these
    lines have "<windows dir>" (without the quotation marks) after
    the equals sign, then you must replace the placeholder with
    the actual path to the Windows directory.
 
For example, if the fourth line (after the "server = ") reads
 <windows dir>\MSAPPS\WORDART\WordArt2.exe
  then you should replace the line with (assuming Windows is
  installed on drive C drive in a directory called Windows):
 
  C:\WINDOWS\MSAPPS\WORDART\WordArt2.exe
 
e. Save the changes and exit Notepad.
 
f. In File Manager, double-click the WORDART2.REG file. If you
   receive the expected message about information being
   successfully re-registered, you can now use WordArt from
   within Publisher.
 
Method 2:
=========
Delete the WORDART2.REG file and reinstall Publisher.

Method 3: (For Publisher 95 Only)
===========================
Double click on the Wrdart32.exe file located in

c:\Program File\Common Files\Microsoft Shared\Wordart

to register the 32-bit version of WordArt that ships with Publisher 95.
===================

Other Issues relating to Wordart!
===================
If you try to run WordArt version 2.0 or if you choose the System Info button from within the Help menu of Publisher 2.0, you may receive the error
 
   File Error: Cannot find CTL3DV2.DLL
 
followed by:
 
   Unable to launch or communicate with server application.
 
This problem usually occurs on systems that can run Windows either from the network or locally from the hard drive and that store their shared Microsoft applications in a separate MSAPPS directory instead of in a subdirectory of Windows.
 
Reason!
=======
The CTL3DV2.DLL file is not installed by Publisher 2.0. The file may have been installed when you installed Microsoft Word version 6.0 for Windows or some other application that includes WordArt and/or System Info. Word 6.0 ships with updated versions of WordArt version 2.0 and System Info.

Both updates use the CTL3DV2.DLL file. Word 6.0 Setup copies the .DLL file to the Windows directory that is in use during Setup (for example, the shared network Windows directory). If, later, you switch to a different copy of Windows (for example, your local C:\WINDOWS directory) but you're still
calling the updated copy of WordArt and System Info, these applications can't find the CTL3DV2.DLL file they need.
 
The date of the files that shipped with Publisher version 2.0 is 6/28/93.

If your copies of WordArt (WORDART2.EXE) or System Info (MSINFO.EXE) have dates later than 6/28/93, they came from some other application or a later version of Publisher.
 
Info from MS
==========
Microsoft has confirmed this to be a problem in Publisher version 2.0. This problem was corrected in Publisher version 2.0a.
 
Fix it!
===========
Method 1: Move the CTL3DV2.DLL File to the Current Directory
------------------------------------------------------------
 
Copy the CTL3DV2.DLL file from the Windows directory where it was installed, to the Windows directory from which you are currently running Windows.
 

Method 2: Decompress the CTL3DV2.DLL File to \Windows
-----------------------------------------------------

Decompress the CTL3DV2.DLL file from the Word for Windows version 6.0 Setup disks (or from whichever application it came) and place the file in the Windows directory.
 
For example, to decompress the file from drive A to the Windows directory on drive C, do the following:
 
1. In Windows, run File Manager.
 
2. Place the Word Setup Disk 1 in drive A.
 
3. Switch to drive A.
 
4. From the File menu, choose Run.
 
5. In the Command Line box, type:
 
      decomp ctl3dv2.dl_ c:\windows\ctl3dv2.dll
 
6. Choose OK. The file should appear in the Windows directory.
 
Please post your results, if you need more info, please post what you need!

Best regards,
Dennis

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