?
Solved

I can't install UPS

Posted on 1997-09-16
4
Medium Priority
?
170 Views
Last Modified: 2013-12-14
I installed NT 4.0 and I don't have UPS icon in Control Panel. I can't set UPS parameters. I installed Powerchute Plus program from APC (my UPS mark) but after booting i receive (in event log) warning saying "Unable to communicate with UPS". UPS should be ok, because it already worked with Netware 3.12.
0
Comment
Question by:Wit
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 4

Expert Comment

by:unicorntech
ID: 1768145
The icon will only disappear when the service is not installed or not running correctly. Try reinstalling NT from your emergency disks. Failing this reinstall the software for your UPS software. If no go to control panel ->services and add the service there.
0
 

Author Comment

by:Wit
ID: 1768146
I've already tried to reinstall Win NT. It doesn't work either. There is no place during installation where I can set that I'll use UPS. By the way, service "UPS" has already been started but is  not working correctly because "Unable to communicate with UPS". What is wrong? Cable ?  Does APC UPS need special cable for NT?
0
 
LVL 5

Accepted Solution

by:
heiko earned 200 total points
ID: 1768147
APC UPS does not need a special cable. all you need is normaly shipped with the device.

important is that no UPS is enabled from NT site. (but installed)
then install PowerChute as last (after all other Software)
Check for disabling of all drivers that are using or testing serial ports (like serial logitech mice) on the port you have connected to APC UPS. then start PowerChute first time and configure communications port. the communication must be established within the same moment. (max 30 sec)
0
 

Author Comment

by:Wit
ID: 1768148
How can I disable drivers. Why I don't have UPS icon in Control Panel?
0

Featured Post

Building an interactive eFuture classroom

Watch and learn how ATEN provided a total control system solution including seamless switching matrix switch, HDBaseT extenders, PDU, lighting control to build an interactive eFuture classroom.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

An introduction to the wonderful sport of Scam Baiting.  Learn how to help fight scammers by beating them at their own game. This great pass time helps the world, while providing an endless source of entertainment. Enjoy!
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question