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Paperport Keyboard device error

Posted on 1997-10-08
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Last Modified: 2013-12-28
I have a Visioneer Paperport IX keyboard/scanner attached to a Pent Pro 200 running Win NT 4.0 Workstation with SP3.  The scanner connection is plugged   in to COM2.  

Whenever the system boots, Event Viewer records the following two errors as Red Flags:

(first message)

The description for Event ID (22) in Source (PPort) could not be found.  It contains the following insertion string(s): ,PPort,\Device\PPort.  Translated.

(second message)

The description for Event ID (22) in Source (PPort) could not be found.  It contains the folllowing insertion string(s): ,Serial,\Device\Serial10000.  Translated.

What needs to happen to resolve these errors.
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Question by:jvining
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3 Comments
 
LVL 12

Expert Comment

by:j2
ID: 1783717
As i recall the paperport scanner keyboard isnt NTcompatible, if that is the case, there isnt much you can do about it.


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Author Comment

by:jvining
ID: 1783718
Accordking to Visioneer, the scanner keyboard is compatible.  
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Accepted Solution

by:
badbri earned 400 total points
ID: 1783719
The only Visioneer software/drivers compatible with NT4 are
the Paperport version 4.x or newer. You may need to re-install
NT4 with the "R" option and repair the NT system files and then re-install SP3 before trying to reinstall Paperport software, (the keyboard is not the problem, the serial scanner driver is). If version 4.x didn't come with the IX then you will have to get the 5.0 Deluxe version in order to get it to work without error, and Visioneer has updated drivers for 4.x+ on their web site that may cure the errors. The serial port COM2 with standard IRQ3 should be fine however you may want to try COM1 and IRQ4 instead
to see if that makes a differance but I believe its the driver thatis at fault.

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