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Cannot Shut Down Windows!

gdavis
gdavis asked
on
Medium Priority
156 Views
Last Modified: 2013-12-16
This one is pretty wierd. When I go to the Start menu and choose Shut Down, then choose any of the following options (such as "Shut Down the Computer?"), the screen dims as it should, and there is about 3 sec of disk activity, then the screen comes on bright again! The computer will not allow me to exit Windows? Can you help?
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Commented:
Press Ctrl-Alt-Del and try ShutDown button.

Commented:
Is this a desktop computer or a laptop?  If it is a laptop, then you should connect the floppy drive then shut down.  If it is a desktop, it could be a TSR that is causing the computer not to shut down. TSR's include virus scanners, and performance monitors etc.  Also, do a scandisk and a disk defrag to see if there are any problems with your computer. Tell me what you find.  Good Luck.

Kamilo.

Commented:
Feedback request:

1) Is this problem new, or after installing an application
2) System info please (brand, CPU, RAM, Video ect..).
3) What do you have in your startup folder? (list)

Thanks
If you start Windows95 in safe mode and you attempt to shutdown does it give the same problem? If not check what you load in your startup folder by removing them one after the other and testing shutdown. Also check your win.ini file for programs you may be loading. If the problem is not resolved, sheck system.ini for device drivers that may be cuasing the problem. You can comment out the suspects. try these out first to see if your problem will be resolved
Commented:
Look in your system.ini for
[386Enh]
LocalLoadHigh=1

If it is not there add that line, reboot. that should fix it.
See that LocalLoadHigh=1 is or is not in you MSDOS.sys.
If it has a setting of =0 change that to =1

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