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Win 95 Un-install and re-install

Posted on 1997-11-09
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Last Modified: 2013-12-16
Hi, i was hoping you can help.  Lately while online on the Web, i'v been getting booted off for no apparent reason.
The message returns as:  " A fatal exception 0E has occured at 0028:c10391a7 in VXD ESDI-506(01) + 00000FE7. The current application will be terminated".  I get booted off every time i'm online for a period of time.  I'v been told i might have a software conflict but i dont run anything else other than my Web Browser and AOL software.  I'm suspecting it's Windows 95 in itself and was thinking about un-installling it and than re-installing it to get rid of my problem .. or try anyways.  So, what would be the easiest and safest way to Un-install and than RE-INstall Win 95?  I have the upgrade version on diskettes and my Win 3.1 no longer exists on my system.  Please help .. i'd so greatly appreciate it.
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Question by:GREEKSHEEP
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9 Comments
 
LVL 25

Expert Comment

by:dew_associates
ID: 1751579
Greeksheep: The file(s) you refer to, "0028:c10391a7 in VXD ESDI-506(01) + 00000FE7" are related to a version of Lanman installed by AOL as their network is proprietary and requires LAN (network) components unique to AOL. I wouldn't reinstall Windows 95 just yet until we are certain that Windows is the cause (which I believe it isn't at this point if that's the only error your receiving).

Over the last month, AOL has been issuing and downloading updates almost daily, with that in mind..........

Are you using the AOL windows version or the Windows 95 version?,  there is a difference!

Have you been downloading and installing all of the updates, and if so, which browser is your default browser? it should be Microsoft Explorer 3.xx

We have someone here at our site that uses AOL (why I don't know), but anyway, she's been experiencing the same problems you have and more, and all of it has been AOL related.

If you haven't installed the windows 95 version for AOL with Internet Explorer and the updates, let's try that an go from there. In any event, the error code your receiving is from AOL. I know they are tough to deal with fixing problems, but we might eventually have to try that.

I'll wait for your post.

Best regards,
Dennis
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Author Comment

by:GREEKSHEEP
ID: 1751580
I would just like to add that i seriously doubt it'S solely an AOL problem because i'm hooked up with a ISP and use Microsoft Explorer 3.0 with them and i constantly have the same problems of getting errors within Win 95 and getting booted off frequently.
I'll try and find the updates for AOL but the Win 95 version requires a Pentium computer where i'm only running a 486 DX2/80 with just 16 Meg Ram.  
Please reply back with your input.
Thanks kindly.
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LVL 25

Accepted Solution

by:
dew_associates earned 50 total points
ID: 1751581
Okay, let's try and resolve on thing at a time then, let's try and make sure your ISP connection is solid and that Internet Explorer works properly. You mention that your using IE 3.0. Go to the Microsoft Free Software Download area and download IE 3.02. Yes, it's a big long download, but unfortunately there's no other way. It's a 10Mb download. Don't pick the small one as when you log on MS will only send you the updates anyway.

Once you have the download, save it to a temp file.

Using the "ctrl"  "alt"  and  "del" keys on your keyboard, open the "Close Programs" dialogue box and close all running programs EXCEPT for "Systray"  and  "Explorer".

Using either Find, Files and Folders or Windows Explorer, go to the IE 3.02 exe file and click on it to install it. Watch the install closely to make sure that there are no errors.

Restart your system and test it to see if the errors you were getting before either stopped or continue.

Post your results please!

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Expert Comment

by:jumin
ID: 1751582
    I thing You can try this: 1 or 2 way:
1. I propose to uninstall your Web Browser (if it possible) and to try another Web Browser like Netscape Navigator or Netscape Communicator.

2. Some time ago I have little bit different problem: I can't start Windows 95 on my HP Vectra VL series 4 5/120 MHz computer only in safe mode. I re-install windows 95 from safe mode, but it doesn't resolve my problem. Then I re-install win 95 from DOS but it doesn't worked too. Then I  compressed every files in windows 95 folder and installed windows 95 in different folder (I have win 95 installation disks(not upgrade)). After this I can boot may windows 95 correctly.

  Then if 1 way doesn't work and You decide to re-install or un-install win 95 first You must try to re-install win 95.
 You can un-install win 95 if only You saved old system (this option was possible when You did upgrade to win 95) and install once more. You can try to move Your data to another computer and to format Your hard disk but it more difficult because after that You must re-install every Your software and You must have Windows 95 installation disks or CD but not Windows 95 upgrade.
0
 

Expert Comment

by:jumin
ID: 1751583
    I thing You can try this: 1 or 2 way:
1. I propose to uninstall your Web Browser (if it possible) and to try another Web Browser like Netscape Navigator or Netscape Communicator.

2. Some time ago I have little bit different problem: I can't start Windows 95 on my HP Vectra VL series 4 5/120 MHz computer only in safe mode. I re-install windows 95 from safe mode, but it doesn't resolve my problem. Then I re-install win 95 from DOS but it doesn't worked too. Then I  compressed every files in windows 95 folder and installed windows 95 in different folder (I have win 95 installation disks(not upgrade)). After this I can boot may windows 95 correctly.

  Then if 1 way doesn't work and You decide to re-install or un-install win 95 first You must try to re-install win 95.
 You can un-install win 95 if only You saved old system (this option was possible when You did upgrade to win 95) and install once more. You can try to move Your data to another computer and to format Your hard disk but it more difficult because after that You must re-install every Your software and You must have Windows 95 installation disks or CD but not Windows 95 upgrade.
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1751584
Greeksheep: You can reinstall Windows 95 from either the floppies or cd rom regardless of whether it's the full version or upgrade version as long as you know how to do it. However, as I noted earlier, AOL has been sending updates near daily depending upon which version of AOL you are using. Since I do the system maintenance here besides tech research on new system design, AOL has been giving one of our people fits with update lockups and a whole raft of other problems including conflicts with their browser version and the standard IE 3.xx.
Try the download of 3.02 first and then we'll go from there.
Dennis
0
 

Author Comment

by:GREEKSHEEP
ID: 1751585
What i did was upgrade my AOL Software from 3.0 to 3.0i and see
where that takes me.  AOL uses MS Explorer 3.xx so i woudn't
know how to install the darn thing through AOL.  Anyhow, i'm
to try and see how long it takes before i get the AOL Lan error
message and hopefully i dont.  Also, while i use MS Explorer
through another ISP i'v already added the fact that it as well
boots me off with a " WINDOWS PROTECTION ERROR " whatever the
heck that means very very frequently .. so what to do there?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1751586
Greeksheep: AOL automatically installs its own proprietary version of Internet Explorere version 3.0 and adds the security fix. This does not mean that you can't download the IE version 3.02 so you can use it with your ISP.

A Windows Protection Error means that an error occurred loading a virtual
device driver (VxD) before the desktop is loaded. In many cases you can
tell from the error message which VxD did not load, but in other cases you
may not be able to determine which VxD caused the problem.
 
Windows Protection Errors are generated when any of the following
conditions occur:
 
 - A real-mode driver and a protected-mode driver are in conflict.
 
 - The registry is damaged.
 
 - The Win.com or Command.com file is infected with a virus or is damaged.
 
 - A driver is being loaded from the System.ini file for which a
   protected-mode driver has already been initialized.
 
 - There is a physical I/O or RAM address conflict.
 
 - There are incorrect CMOS settings for a built-in peripheral device
   (such as cache settings, CPU timing, hard disks, and so on).
 
 - The Plug and Play feature of the computer's BIOS is not working
   correctly.
 
 - The computer contains a malfunctioning system cache or memory.
 
 - The computer's motherboard is not working properly.
 
RESOLUTION
==========
 
To resolve a Windows Protection Error, try the following steps:
 
1. Start the computer in Safe mode. If the error does not occur in Safe
   mode, see the following article in the Microsoft Knowledge Base:
 
ARTICLE-ID: Q136337
TITLE     : Troubleshooting Windows 95 Startup Problems
 
2. If your computer is a Plug and Play computer, reinstall Windows 95
   using the following command:
 
      setup /p I
 
   For information about installing Windows 95, please see the following
   article in the Microsoft Knowledge Base:
 
      ARTICLE-ID: Q129260
      TITLE     : Windows 95 Setup: Description and Troubleshooting Steps
 
3. Make sure that the computer's CMOS settings are correct. For
   information about changing CMOS settings on your computer, please
   refer to the computer's documentation or manufacturer.
 
4. Install a clean copy of Windows 95 in an empty folder. Choose the
   Custom installation option and do not let Setup detect the hardware
   in your computer. Install only a mouse, a VGA video adapter, and a
   keyboard.
 
If the error still occurs, it is most likely caused by faulty hardware.
 

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LVL 25

Expert Comment

by:dew_associates
ID: 1751587
Jumin: I don't mind doing the research for you and posting resolutions that you may not be aware of, but I do mind doing that and receiving a grade of "D" for doing so!
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