I have a big problem. I can't make floppy disk backups using the Win95 backup. I do have a Colorado TR-3000 internal tape backup installed, too. For awhile, both worked. Yesterday, after pressing Start Backup for a floppy, I got the error message: "Microsoft Backup has encountered a serious error in its Tape Manager. Quit Microsoft Backup and all other running programs, restart Backup, and then try again. If the problem persists, try reinstalling Backup. To reinstall Backup, look up "Add/Remove Programs" in the Windows Help Index."
These are the things I've tried:
I've reinstalled Microsoft backup as instructed, I've even uninstalled it and reinstalled it, rebooted (cold and warm), reinstalled the Colorado software, searched Microsoft's Knowledge Base (regarding Tape Manager , but all I found was Memory Manager problems) and searching and posting to news groups.
Norton Antivirus was installed a few weeks ago. Don't know if I used the floppy backup since then. I had NAV disabled, though, as well as the Colorado scheduler, before trying a backup, but backup still didn't work. Tried starting in Safe Mode and backing up there, but got an "exception error" and learned the virtual device driver for the floppy drive isn't loaded in Safe Mode. I didn't know how to work around it--if that is possible.
I also checked the drivers in Device Manager and found that both HPTape had a floppy disk controller and Windows had a floppy disk controller. I tried deleting one or the other in Safe Mode, restarting, and doing the backup in the normal Windows operating mode, but that didn't work.
Here's a funny thing, though. When I brought my first new computer home a month ago, it reported the same "Serious error on floppy backups." It did not have Norton Antivirus on it, then, but did have the tape backup. I could not find the cause of the error message and took the machine back to the company for service. Service couldn't diagnose it either. They eventually reformatted the hard drive and reinstalled Windows 95. The problem still existed! Their solution was to give me a new machine! It worked fine. That's this one. So, I figure the new problem, most likely, is somewhere in Windows 95.
What can I do to get Windows 95 backup to backup on a floppy?