Solved

too little memory?

Posted on 1997-11-18
3
188 Views
Last Modified: 2010-05-18
I am trouble-shooting a client's printing problem and I am wondering if there is a memory problem.  The display from the mem command is below.  Based on this, is there any evidence of inadequate memory?  

The client is trying to automatically print a batch of business reports that should be waiting for her when she comes into the office in the morning. They are the result of a nightly poll and she should be able to click one button to print all of them at once.  The software always tells her that there are no automatic reports to print.  However, elsewhere in the software she is always able to print these reports manually.

I'm thinking that perhaps there is inadequate memory to print the entire batch at once. She has DOS 5.0 with no WINDOWS on her system.

Also, she doesn't have MemMaker.  How could I create some memory for her if it were necessary?

651264 total conventional memory
651264 available memory
549504 largest possible executable file

5242880 contiguous extended memory
0   available contiguous extended memory
5177344 bytes avail XMS memory
MS-DOS resident in HighMemory Area

Clara

0
Comment
Question by:clara
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 

Author Comment

by:clara
ID: 1016602
Adjusted points to 100
0
 
LVL 9

Accepted Solution

by:
cymbolic earned 100 total points
ID: 1016603
I have been able to get up to 621k of available memory using memmaker.  You could upgrade her to 6.22, then use memmaker, which might get you where you want to be.  Other third party tools might help, like QEMM, etc.

Other than this, you might check her config.sys and autoexec.bat files to see what drivers (TSR's) are being loaded into conventional memory.  Generally, that's where your 25K potential memory has most likely gone.  Another portion of memory is used by DOS.  Even though you have DOS loaded high, the actual order of loading drivers and TSR's effects haw much upper memory is used vs conventional 640K.

That's one thing memmaker does, it tries different combinations of loading your TSR's and DOS, to try to get the maximum remaining memory.  This works because some drivers take more memory during load, then use less after loading, and can leave small segments of memory unuseable by other software.

But, I don't see that you have inadequate memory to point to as a likely cause.  It sounds more like a program problem, rather than a memory problem.  If memory is a problem, generally you will get some type of program/system failure reported.
0
 
LVL 1

Expert Comment

by:david_r
ID: 1016604
printer? software?
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
This article shows how to use a free utility called 'Parkdale' to easily test the performance and benchmark any Hard Drive(s) installed in your computer. We also look at RAM Disks and their speed comparisons.
Monitoring a network: why having a policy is the best policy? Michael Kulchisky, MCSE, MCSA, MCP, VTSP, VSP, CCSP outlines the enormous benefits of having a policy-based approach when monitoring medium and large networks. Software utilized in this v…
Michael from AdRem Software explains how to view the most utilized and worst performing nodes in your network, by accessing the Top Charts view in NetCrunch network monitor (https://www.adremsoft.com/). Top Charts is a view in which you can set seve…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question