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Apple Guide Problem

Posted on 1997-11-22
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Last Modified: 2010-04-25
When I went to use Apple Guide today I got the message that "the application Apple Guide could not be opened because "Object Suppport Lib" could not be found.  It is on my hard drive!  When I tried to open it this message appeared,"Document created by an appplication program that is not on any disk now available. Could not find a translation extension with appropriate translators. I have used Apple Guide many times and never had this problem before! Did I accidentally trash something?  If so, what can I do now?  Thank you, Florence
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Question by:flesko
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rifty earned 100 total points
ID: 1540680
Florence: you may have somehow deleted the Apple Guide extension, and that can easily be checked by looking in the Extensions folder (in the System folder) for it. If you have Norton's Fast Find, it may be even better to help you find if and/or where there is a copy on your system.

If the Apple Guide is still there in the Extensions folder, then all that may be required is a desktop rebuild to link the file back correctly to the application. You can do that either by holding down the Option and Command keys while booting up, or (a better way) use Techtool (available free from www.shareware.com) to rebuild the desktop cleanly.

If you have Norton's Utilities, it might also be advisable to run Disk Doctor over your hard drive too.

If you do all that and there is still a problem, you should go to the original system disks or CD-ROM that came with your computer, and reinstall Apple Guide from there. Of course, if you did accidentally delete the Apple Guide from the extensions folder, then this is the way to install another copy.

Hope this helps! If not, please report back on what happened, and most importantly, please let us know what version of the system you are using.

Rifty
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