tcox1
asked on
Several programs cause fatal errors...
I recently did a major overhaul of my entire system - I replaced the motherboard got more memory and a new hard drive. When I did this I moved all of my old files to the new hard drive and now I am only using the hard drive. My problem is this, I purchased all of this used and the previous owner had a beta version of win-98 downloaded which caused some major problems. For the most part things are working now on my computer although it required a lot of reconfiguration and I had to reinstall win-95 over the top of itself to get it to boot correctly. However now I have the problem that several programs which I use frequently do not load at all and give me page fault or other errors.
The programs that are doing this are any Back-up programs, my free e-mail program Juno. and I just recently tried to see if I could fix the problem with MacAfee PC doctor and there are a couple of programs which don't function in it. This has been really frustrating and I hope someone out there has a solution for me.
I do not think this is a memory problem because I was told all of the errors began with the 98 beta version download. I would also rather not format the drive unless this appears to those of you out there as teh only solution. If I do need to format my hard drive I will also need help with that but I can save taht for another question. Thank you for your help. Right now I just need to know if this is definitely a software incompatibility or hardware problem and what I can try to get my sytem working again.
The programs that are doing this are any Back-up programs, my free e-mail program Juno. and I just recently tried to see if I could fix the problem with MacAfee PC doctor and there are a couple of programs which don't function in it. This has been really frustrating and I hope someone out there has a solution for me.
I do not think this is a memory problem because I was told all of the errors began with the 98 beta version download. I would also rather not format the drive unless this appears to those of you out there as teh only solution. If I do need to format my hard drive I will also need help with that but I can save taht for another question. Thank you for your help. Right now I just need to know if this is definitely a software incompatibility or hardware problem and what I can try to get my sytem working again.
ASKER CERTIFIED SOLUTION
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check your
HKEY_LOCAL_MACHINE/SOFTWAR
VERSION/RUN
and make sure there are no entries, also your LOAD= AND RUN= in your Win.ini
HKEY_LOCAL_MACHINE/SOFTWAR
VERSION/RUN
and make sure there are no entries, also your LOAD= AND RUN= in your Win.ini
ASKER
The first program that causes a fault is my e-mail program the fault it specifies is:
JUNO caused a general protection fault
in module JUNO.EXE at 0003:0000660a.
The next program is my windows based back-up program and it goes the fault:
BACKUP caused an invalid page fault in
module KERNEL32.DLL at 0137:bffb8878.
These are the two main problems, are these what I should post and delete? And where do I post and delete these to/from? These are the most notable programs that I am having problems with but others also show up occasionally.
In my device manager I have one device which has the code !B. This is not on a yellow background and it is my CD-rom drive. I double clicked on it and got some statistics but I have no idea what may be wrong with it or if anything is wrong at all. This is exactly what it says:
MITSUMI CD-ROM !B
This is the only device in my CDROM device.Also when I click on this I get the general tab but there is only a settings tab and no resources tab. I also noticed however that I appear to have three hard drive controllers they are:
PC Tech PCI IDE Single or DUal Port Controller
Primary IDE controller {single fifo}
Standard IDE/ESDI Hard Disk Controller
Could these be conflicting and leading to these errors. I don't currently know which one, or if all of them are necessary for running my drive but I will try to find that out. In the mean time I am going to go through the rest of your suggestions.
These are the only things that I have noticed from your first answer in response to your accompanying comment I found:
C:\WINDOWS\SYSTEM\WINMODEM
in my win.ini. This is sthe command for my winmodem which I did have some trouble getting installed. Could this be causing a problem and if I delete it will I lose my winmodem?
In my registry I found only my mouse - which has been doing some strange things, under the run folder but these problems existed before I put on the mouse (I think). I could try uninstalling the mouse if you think this could be the problem.
So far you have really helped me to understand my computer better but I don't think I have gotten anything solved yet so I am going to delay your grade until I have a chance to give some of these things a try. Thank you.
JUNO caused a general protection fault
in module JUNO.EXE at 0003:0000660a.
The next program is my windows based back-up program and it goes the fault:
BACKUP caused an invalid page fault in
module KERNEL32.DLL at 0137:bffb8878.
These are the two main problems, are these what I should post and delete? And where do I post and delete these to/from? These are the most notable programs that I am having problems with but others also show up occasionally.
In my device manager I have one device which has the code !B. This is not on a yellow background and it is my CD-rom drive. I double clicked on it and got some statistics but I have no idea what may be wrong with it or if anything is wrong at all. This is exactly what it says:
MITSUMI CD-ROM !B
This is the only device in my CDROM device.Also when I click on this I get the general tab but there is only a settings tab and no resources tab. I also noticed however that I appear to have three hard drive controllers they are:
PC Tech PCI IDE Single or DUal Port Controller
Primary IDE controller {single fifo}
Standard IDE/ESDI Hard Disk Controller
Could these be conflicting and leading to these errors. I don't currently know which one, or if all of them are necessary for running my drive but I will try to find that out. In the mean time I am going to go through the rest of your suggestions.
These are the only things that I have noticed from your first answer in response to your accompanying comment I found:
C:\WINDOWS\SYSTEM\WINMODEM
in my win.ini. This is sthe command for my winmodem which I did have some trouble getting installed. Could this be causing a problem and if I delete it will I lose my winmodem?
In my registry I found only my mouse - which has been doing some strange things, under the run folder but these problems existed before I put on the mouse (I think). I could try uninstalling the mouse if you think this could be the problem.
So far you have really helped me to understand my computer better but I don't think I have gotten anything solved yet so I am going to delay your grade until I have a chance to give some of these things a try. Thank you.
ASKER
I went ahead and tried changing the win.ini file so that it does not include the winmodem in the load= line. This didn't seem to have any effect on the problem but it also didn't do anything to my modem. I don't know whether this line is actually needed or not but it is not the answer to the problem at hand.
Ok,
One at a time. Are you using JUNO EMAIL??
Rename WINMODEM.EXE to WINMODEM.old , reboot and see if your modem works. Can you find a Code Number in you device manager 1 thru 30?
One at a time. Are you using JUNO EMAIL??
Rename WINMODEM.EXE to WINMODEM.old , reboot and see if your modem works. Can you find a Code Number in you device manager 1 thru 30?
ASKER
Yes, I am using Juno but I am accessing it through another computer right now because it will not work on this one. I tried changing the name on my winmodem and found out that it still works after the name change. As for a code number the only thing that I found was the IRQ number for my winmodem in my System resource report. That number is 05, listed as follows:
05 - Sporster Winmodem 33.6 (com3)
If this isn't what you mean I don't know where to find this code number.
05 - Sporster Winmodem 33.6 (com3)
If this isn't what you mean I don't know where to find this code number.
1. Will you post your autoexec.bat and your config.sys.
2. Clean Up Duplicate Device Manager Entries
1. When windows detects two devices (usually this happens with
pnp) you should delete all the devices of the same type detected.
Then reboot windows, and windows will detect the device. Install
the drivers, and you solved the problem. If the pnp system detects
a device twice, simply ignore the install request, and get the latest
driver for it. This is important. Windows will detect all the pnp
unknown hardware.
NOTE: to avoid problems ensure to have all the drivers needed
for your PC.
BACKUP YOUR REGISTRY FIRST
2. I did a search of my registry with regedit, using as a "Search
Phrase", Supra, that's my Supra Fax Modem in Device Manager. I
found all entries for it in the registry. I then deleted all references to
the modem. Deleted the entire key, not just the entry. On I
re-booting Win95, the Supra was detected and installed installed.
All Devices won't be that easy, some you will need your drivers
for.
3rd, This may seem out of order as this is what I would do first.
the above two suggestion may be not be necessary after this.
please read carefully.
------
Re-install Using the "setup /p f" Switches
Reinstall Win95 from the command prompt using
(setup /p f ) command. This will clean your system files and
replace missing and damaged files, without over-writing your updated
dll's vxd's ext.
f -
This switch enables Clean Registry mode. It forces Detection to
clean the root branch of the registry before starting. This switch is
ignored when Setup is run in the Windows 95 graphical user
interface (GUI). The default is disabled.
EXAMPLE:: setup /p f
As Always: Backup Your Registry First!
NOTE: The Setup /p f command does remove some commands
that are pointing to the wrong locations of programs and Win95
files, also does remove commands that are unknown to Win95
from the System.ini, Win.ini and the registry, but no promises can
be given due to the nature of Win95's individuality. So ALWAYS
backup your registry and system files first.
/d -
If you do not want Setup to use your existing Windows
configuration (such as your current Win.ini and System.ini files),
use this switch. To restore and adjust your windows installation try
this: From dos insert your CD and run from your cd this
command...
EXAMPLE: setup /d /p f
When setup prompts you for "Full or Custom Setup", choose
Custom. This allows you to have control over every step of the
setup. This will do a compare and replace missing or corrupted
files and will take you back where you were before the error.
If I were you I would use the /d switch so as to not read your present .ini files as setup will read them and record them in your registry.
2. Clean Up Duplicate Device Manager Entries
1. When windows detects two devices (usually this happens with
pnp) you should delete all the devices of the same type detected.
Then reboot windows, and windows will detect the device. Install
the drivers, and you solved the problem. If the pnp system detects
a device twice, simply ignore the install request, and get the latest
driver for it. This is important. Windows will detect all the pnp
unknown hardware.
NOTE: to avoid problems ensure to have all the drivers needed
for your PC.
BACKUP YOUR REGISTRY FIRST
2. I did a search of my registry with regedit, using as a "Search
Phrase", Supra, that's my Supra Fax Modem in Device Manager. I
found all entries for it in the registry. I then deleted all references to
the modem. Deleted the entire key, not just the entry. On I
re-booting Win95, the Supra was detected and installed installed.
All Devices won't be that easy, some you will need your drivers
for.
3rd, This may seem out of order as this is what I would do first.
the above two suggestion may be not be necessary after this.
please read carefully.
------
Re-install Using the "setup /p f" Switches
Reinstall Win95 from the command prompt using
(setup /p f ) command. This will clean your system files and
replace missing and damaged files, without over-writing your updated
dll's vxd's ext.
f -
This switch enables Clean Registry mode. It forces Detection to
clean the root branch of the registry before starting. This switch is
ignored when Setup is run in the Windows 95 graphical user
interface (GUI). The default is disabled.
EXAMPLE:: setup /p f
As Always: Backup Your Registry First!
NOTE: The Setup /p f command does remove some commands
that are pointing to the wrong locations of programs and Win95
files, also does remove commands that are unknown to Win95
from the System.ini, Win.ini and the registry, but no promises can
be given due to the nature of Win95's individuality. So ALWAYS
backup your registry and system files first.
/d -
If you do not want Setup to use your existing Windows
configuration (such as your current Win.ini and System.ini files),
use this switch. To restore and adjust your windows installation try
this: From dos insert your CD and run from your cd this
command...
EXAMPLE: setup /d /p f
When setup prompts you for "Full or Custom Setup", choose
Custom. This allows you to have control over every step of the
setup. This will do a compare and replace missing or corrupted
files and will take you back where you were before the error.
If I were you I would use the /d switch so as to not read your present .ini files as setup will read them and record them in your registry.
ASKER
Here is my autoexec.bat file:
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem - By Windows Setup - C:\WINDOWS\COMMAND\MSCDEX.
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem - By Windows Setup - C:\WINDOWS.000\COMMAND\MSC
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem @loadhigh C:\WINDOWS\COMMAND\SHARE.E
@ECHO OFF
PROMPT $P$G
SET PATH=C:\WINDOWS;C:\WINDOWS
SET TEMP=C:\DOS
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem - By Windows Setup - LH /L:1,36256 C:\WINDOWS\COMMAND\MSCDEX.
rem ---------------------- MTM ATAPI CD-ROM ----------------------
I know there are definitely some duplicate entries in here but I don't know what I can clean up without losing the ability to function.
And here is my config.sys file:
rem DEVICEHIGH /L:1,54464 =C:\DEV\MTMCDAE.SYS /D:MSCD001 /P:300 /A:0 /M:20 /T:6 /I:11
rem ---------------------- MTM ATAPI CD-ROM ----------------------
[COMMON]
DEVICE=C:\MTM\MTMCDAI.SYS /D:MTMIDE01
rem ---------------------- MTM ATAPI CD-ROM ----------------------
once again my CD-rom driver appears to be setup twice, this is because I tried to do a complete restart from DOS and had to reinstall it from DOS in order to get it to run there.
I tried to reinstall windows with the switches set to:
setup /d/p f
this did not correct the problem with the files not starting. As for cleaning up my drivers - if I erase all of the drivers in the device manger and restart will it recognize my hard disk to restart? I also do not know if I have the correct driver for it, nothing came with it so I would assume that the driver is on the Win95 CD but I'm not sure.
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem - By Windows Setup - C:\WINDOWS\COMMAND\MSCDEX.
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem - By Windows Setup - C:\WINDOWS.000\COMMAND\MSC
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem @loadhigh C:\WINDOWS\COMMAND\SHARE.E
@ECHO OFF
PROMPT $P$G
SET PATH=C:\WINDOWS;C:\WINDOWS
SET TEMP=C:\DOS
rem ---------------------- MTM ATAPI CD-ROM ----------------------
rem - By Windows Setup - LH /L:1,36256 C:\WINDOWS\COMMAND\MSCDEX.
rem ---------------------- MTM ATAPI CD-ROM ----------------------
I know there are definitely some duplicate entries in here but I don't know what I can clean up without losing the ability to function.
And here is my config.sys file:
rem DEVICEHIGH /L:1,54464 =C:\DEV\MTMCDAE.SYS /D:MSCD001 /P:300 /A:0 /M:20 /T:6 /I:11
rem ---------------------- MTM ATAPI CD-ROM ----------------------
[COMMON]
DEVICE=C:\MTM\MTMCDAI.SYS /D:MTMIDE01
rem ---------------------- MTM ATAPI CD-ROM ----------------------
once again my CD-rom driver appears to be setup twice, this is because I tried to do a complete restart from DOS and had to reinstall it from DOS in order to get it to run there.
I tried to reinstall windows with the switches set to:
setup /d/p f
this did not correct the problem with the files not starting. As for cleaning up my drivers - if I erase all of the drivers in the device manger and restart will it recognize my hard disk to restart? I also do not know if I have the correct driver for it, nothing came with it so I would assume that the driver is on the Win95 CD but I'm not sure.
ASKER
--- I tried to clean up the hard disk controllers and found out some interesting things. Two of the hard drive controllers are used to run my hard driv - and possibly my floppy drive (I'm not sure) the other drive is used to run my CD-ROM. I apparently need all of these so I don't think that the problem is in the hard disk drivers conflicting.
What is in your directory, WINDOWS.000?
ASKER
The windows.000 directory is a relic from when I attempted to reinstall windows over the top of itself. I reread your suggestions and realized that it might be a good idea to try to reinstall the itmes that were not working after the new setup. Everythisng seems to be working perfectly now. Thank you Very much.
well, I'm glad. I thought we were going to have to format for a while.
Stay on top of your system, keep good registry copies and a good CD reading bootup disk.
WRPV3.ZIP is the Best and easiest Backup/Restore I've Seen. Go To: http://www.webdev.net/orca/system.html and scroll to WRP
Plus: Ultraedit My favorite text editor by a mile (I've tried 'em all)
It's been a pleasure working with you.
Hang onto you number in case you need to get me.
https://www.experts-exchange.com/Q.8630027218
Stay on top of your system, keep good registry copies and a good CD reading bootup disk.
WRPV3.ZIP is the Best and easiest Backup/Restore I've Seen. Go To: http://www.webdev.net/orca/system.html and scroll to WRP
Plus: Ultraedit My favorite text editor by a mile (I've tried 'em all)
It's been a pleasure working with you.
Hang onto you number in case you need to get me.
https://www.experts-exchange.com/Q.8630027218
ASKER