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Is IBM Globlenetwork slow or my modem setting wrong?

Is there any one else using IBM Globlenetwork service?  Last month I switched my internet server to IBM Globlenetwork, in the mean time I updated my modem to a 28.8 USR.  However, the connection is slower than my old 14.4 USR modem when using another sever (a school server), especially when I use X-window software MacX.  The IBM Globlenetwork technicians kept telling me that my modem setting isn't right.  But I felt I have tried everything according to their advice.  I live in Winston-Salem, NC.  Is there any one else having the same problem or should I try another internet provider?
-bob
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Thanks to caeisenb, it worked.