Is IBM Globlenetwork slow or my modem setting wrong?

Is there any one else using IBM Globlenetwork service?  Last month I switched my internet server to IBM Globlenetwork, in the mean time I updated my modem to a 28.8 USR.  However, the connection is slower than my old 14.4 USR modem when using another sever (a school server), especially when I use X-window software MacX.  The IBM Globlenetwork technicians kept telling me that my modem setting isn't right.  But I felt I have tried everything according to their advice.  I live in Winston-Salem, NC.  Is there any one else having the same problem or should I try another internet provider?
-bob
yang1Asked:
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caeisenbCommented:
My sister is.  And she has no problems.  She is using a 28.8 USR Sportster PCMCIA card.

If you are not yet using OpenTransport PPP from Apple, (ie: you are using MacPPP or InterPPP, or any other...) you should try it out.  It is available off of Apple's Info Web Site HTTP://www.info.apple.com/ .  It uses a simple control panel for your modem settings.  All you need to do is select USR28.8 and you should be fine.

If you are already using OpenTransport PPP, try installing FreePPP 2.5.3 from HTTP://www.rockstar.com/ .  It can autodetect your modem and use the correct settings automaticly.

Another thing to note is that using a 28.8 modem without a hardware handshaking cable will result in speeds of about 9600bps.  Ensure that the cable you are using is a hardware handshaking cable (If you bought a PC modem and added a Mac cable, that would be the number one suspect.  Call the store where you bought it to make sure).

Finally, check your line quality.  Most modems have a command to return the line quality factor.  Check your modem's manual.  If you determine that your line quality is the factor, call your local phone company and complain.

(PS.  Using an XServer (Like eXodus or MacX) is always significantly slower than Telnetting or using th Web or FTP.)

I hope I answered all your questions.
-Curtis
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yang1Author Commented:
Thanks to caeisenb, it worked.
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