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Arcserve not terminating on NT3.51

Posted on 1997-12-21
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Last Modified: 2013-12-23
What would cause Arcserve 6.5 with all patches applied to lock up NT 3.51?  The Backup process completes but does not release from memory.  Next time it runs it locks up the server. The only way to remove it from memory is to reboot. Important note: This only happens with Dual processors enabled. It' running on a Tricord 3000 server.  The processor boards, memory boards and backplane have been replaced.  Windows NT backup creates the same result. Good luck!
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Question by:mjboyle
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by:bbao
ID: 1569934
Have no experience with the Arcserver 6.5, just know SQL Server 6.5. :-))

Anyway, could you tell me some background of this problem, such as Arcserver, your NT's configuration and the network topology?

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Author Comment

by:mjboyle
ID: 1569935
The version of Arcserve is 6.0 (Build 516) NT 3.51 (Build 1057, SP5).  The topology is Ethernet with a FDDI WAN to two other  Buildings with NT servers.  There is also a SQL server attached to the WAN among other lesser servers (mail etc.).  The Tricord NT server in question (PDC) is the same server as one on the WAN in another building (BDC) which seems to be operating fine.  I'm not sure whether dual processors are running though on the BDC. I know what I have is limited but it is being relayed to me from another source.  I will be taking a look at it personally next week to gather more info and troubleshoot.  I was just wondering if anyone else had come across this problem in the past, with dual processors.  I know Tricord has some patches out but you have to pay for them. (Ain't that nice of 'em), but I think they have been applied already.
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by:bbao
ID: 1569936
I recommend you to install NT 3.51 SP5.
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Author Comment

by:mjboyle
ID: 1569937
Service Pack 5 has been installed. Two or three times
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Expert Comment

by:bbao
ID: 1569938
Be aware that after install new application, especially third party application, Service Pack should be installed again.

More over, NT's Performance Monitor and Event View are helpful in this case. You may use Performance Monitor to trace your backup procedure.

Hope this helps.
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Expert Comment

by:heiko
ID: 1569939
I'm not sure about build of last service release of ArcServe 6.0.
what kind is now real? 6.5 or 6.0?

On arcserve 6.0 I've solved exact such problem on NT 4.0 SP3 with installation of last service release.

please give more informations about language installed, then i can give filenames for this release.
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Author Comment

by:mjboyle
ID: 1569940
Heiko, English is the language installed.  It is running on a 3.51 server, not 4.0.  But it sounds like if you had the exact problems, it might help to have the filenames.  I need to ensure that the last technician to work on this server, did indeed install the NT and Arcserve service packs properly.  We have the Arcserve backup running on an "identical" Tricord server (BDC)in another building, at this time, but we would like to put the backup back on the PDC, where it was originally intended to be.
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snimmaga earned 100 total points
ID: 1569941
I recommend to uninstall your 4mm dat driver from Tape devices - control panel. Let ArcServe's drivers take over.  The original 4mm dat driver which comes with NT - has some problems.  I presume you still are hanging on to it, 'cuz you tried NT Backup.  If this doesn't solve the problem, I can guarentee it is not the dual processors but your Tape drive itself.  I had the same problem with BackupEXEC for NT, so I had to move to ArcServe which solved the problem.  If you go into the event log, do you by any chance see SCSI Port 0 problems?  If so, it is either your tape drive or the 4mm Dat driver.
Good Luck,
Srini.

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Author Comment

by:mjboyle
ID: 1569942
I have resolved the problem myself so here's the answer for future reference.  The problem was a MAPI32.dll version conflict with the HAL.dll provided by Tricord.  The solution was to copy the original NT 3.51 MAPI32.dll to the system32 directory thus overwriting the problem dll (a version made for NT 4.0, shipped with another product) Sometimes the toughest problems have the easiest solution.
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