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Canon 600e

Posted on 1997-12-22
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Last Modified: 2013-12-03
I own a Canon BJC-600e color printer. Whenever I print, an "e)" appears in the left margin and scrambles that line in the document. I've replaced all of the ink cartridges but that didn't help. Any suggestions??
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Question by:ejr
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7 Comments
 
LVL 9

Expert Comment

by:magigraf
ID: 2012316
ejr...

Is that e) appears even when you do a PAGE test for the printer??
You could do a test page by going to the printer folder, then right click on the printer in question, then select properties, then hit Test Page.

Also, does all the programs perform the same thing??

Feedback please.
Regards
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Author Comment

by:ejr
ID: 2012317
Magigraf,
     I ran the Test Page, and the "(e" still appears. It appears on all the programs I use including Word Perfect.

                                  EJR

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LVL 9

Expert Comment

by:magigraf
ID: 2012318
ejr...

Fine, now let's try this instead.

1) Restart in dos
2) Type in at the C prompt;
   dir c: > lpt1

Now tell me if this still prints with the e)

Regards
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Author Comment

by:ejr
ID: 2012319
magigraf,

Ok, I printed 8 pages of directory with no "(e" showing up. I then printed something using an old dos program and didn't get the "(e". Do you think the problem is with Windows 95?

                                       ejr

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LVL 9

Accepted Solution

by:
magigraf earned 70 total points
ID: 2012320
ejr..

You just prove it right.. If it prints fine from DOS it means that the printer is receiving a grabage letter at first.  This could be from a corrupted file to a bad driver so on..

Please go to canon site & download the latest driver and once you get them I want you to UNINSTALL the printer first and accept when it will prompt you to delete the files.

Then proceed with installing the new drivers.
Let me know what happened
Regards
0
 

Author Comment

by:ejr
ID: 2012321
While magigraf's suggestion seemed to be right on the money, I think I might have solved my own problem. I just connected my printer cable directly to my CPU. I previously had it connected to my external backup system. I don't know if this solved my problem permanently, but I tried a couple of printouts that came out fine. Excellent website............Keep up the great work!
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LVL 9

Expert Comment

by:magigraf
ID: 2012322
ejr..

That might be the case, but I would like to be updated if you don't mind.  Try it for few weeks if its fine, I would suggest an A/B box to switch between the printer and your tape backup.

Let me know
Have a nice holidays
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