Solved

Outlook Local Files Not Available

Posted on 1998-01-18
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Last Modified: 2008-02-01
I have Microsoft Outloook on my laptop which I use both professionally and personally for calendar, contacts, etc.  At my job, I connect up to the network via a LAN, at home through a modem.  The way I have outlook set up I can choose to connect to the network or work offline.

My problem is this:  After the machine has been off, I cannot access a local copy of my directory, calendar, or email files.  I must connect to the server first before my files seem to be avalaible.  After this connection, I seem to have a local copy again.

I don't always have the ability to call in, so am out of luck in these situations.  

How can I set up a relaible local copy?  (Please don't invlove me in any reinstalls of the product, I did that once and the machine sychroized my existing files right out of existance).

Thanks,

Bobby Chuck
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Question by:bobbychuck
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11 Comments
 

Author Comment

by:bobbychuck
ID: 1607986
Adjusted points to 150
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LVL 25

Expert Comment

by:dew_associates
ID: 1607987
Bobby, what are you using to synchronize the files?
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Author Comment

by:bobbychuck
ID: 1607988
Files were synched using "synchronize" on the menu bar.

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LVL 25

Expert Comment

by:dew_associates
ID: 1607989
Have you given any thought to using the Windows 95 briefcase?
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Expert Comment

by:shachtak
ID: 1607990
you can direct Outlook to your local files through this :
from the menu tools->services choose "personal folders"
and press "properties", there you can specify to Outlook where are you local files and you will work on them from there on.
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LVL 25

Expert Comment

by:dew_associates
ID: 1607991
Shachtak, you had better check your information. You cannot change the path statement to the personal folders in the manner you suggest!
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Expert Comment

by:shachtak
ID: 1607992
Sorry , My mistake.
you can only change the path to your Personal Address book,
which will give you access to your contacts.
please reject my answer.
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Expert Comment

by:shachtak
ID: 1607993
Sorry , My mistake.
you can only change the path to your Personal Address book,
which will give you access to your contacts.
please reject my answer.
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Author Comment

by:bobbychuck
ID: 1607994
Thanks for the try....

For some reason, the path is greyed.
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LVL 25

Accepted Solution

by:
dew_associates earned 220 total points
ID: 1607995
Bobby, not knowing how you setup your laptop, I'll take you through the whole sequence step by step.

1. Using the right mouse button, click your Inbox or the folder you want
   to check, and from the context-sensitive menu, click Properties.
 
2. Click the Synchronize tab.
 
   NOTE: If you do not have this tab, you did not setup your profile to use
   offline folders.
 
3. Under "Statistics for this folder", check the following settings:
 
     Last Synchronized on:        Date
     Server folder contains:      # Items
     Offline folder contains"     # Items
 
With synchronization, the number of items should match for the server and
offline folders. If no synchronization is occurring, or if synchronization
does not occur correctly, between the server folder and the offline folder,
check the following items:
 
 - Your profile must include the Microsoft Exchange Server service and the
   Microsoft Exchange Server Mailbox has to be your default delivery
   location. Offline folders can only synchronize with an Microsoft
   Exchange Server Mailbox.
 
Follow these steps to check your profile settings:
 
  1. On the Tools menu, click Services.
 
  2. On the Services tab, verify that the profile includes
     Microsoft Exchange Server.
 
  3. Click the Delivery tab.
 
  4. In the "Deliver new mail to the following location", box make sure
     "Mailbox - <account name>" is selected.
 
 - Even when you are not connected to a network, you must still log on to
   Windows to gain access to your offline folders file and password lists.
   Make sure when you start Windows that if you are prompted for a password
   you type the password and click OK. If you click Cancel, Windows will
   start without logging you in.
 
 - Make sure you are logged on to your local area network when you
   synchronize. You cannot gain access to your Exchange Server Mailbox
   unless you log on to the network.
 
 - Use either the manual or the automatic method listed below to initiate
   synchronization.
 
Manual Synchronization
----------------------
 
Select the folder you want to synchronize and on the Tools menu, click
Synchronize and then click This Folder to synchronize one folder or All
Folders to synchronize all offline folders. When synchronization begins you
should see a progress bar on your screen. If you have many items in your
Mailbox and you have not synchronized for a while, the synchronization may
take a long time.
 
Automatic Synchronization
-------------------------
 
The following steps cause Outlook to synchronize all offline folders
automatically each time you are online and quit Outlook:
 
1. On the Tools menu, click Options.
 
2. Click the General Tab.
 
3. Click to select "When online, synchronize with all folders upon
   exiting."
 
Damaged Offline Folder
----------------------
 
If all folders except the Inbox synchronize, or you cannot synchronize, you
may have a damaged offline folders file. To correct this problem disconnect
from the damaged offline folders file and create a new offline folders
file. Since your offline folders file is a replication of the information
stored on your Microsoft Exchange Server Mailbox, this procedure should not
destroy any information.
 
Follow these steps to create a new offline folders file:
 
1. From the Tools menu, click Services.
 
2. In the services list, click to select "Microsoft Exchange Server" and
   click Properties.
 
3. Click the Advanced tab.
 
4. Click "Offline Folder File Settings."
 
5. Click Disable Offline use, and then click Yes.
 
6. Click "Offline Folder File Settings."
 
7. In the File box, type a different name for the OST file.
 
8. Click OK three times to close all dialog boxes.
 
9. Use the manual synchronization method above to synchronize your new OST
   file with your Microsoft Exchange Server Mailbox.


Let me know how you make out!
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Author Comment

by:bobbychuck
ID: 1607996
Your answer appears very thorough, and the path to a solution well organized.  It will take a bit to determine if if is actually a fix, but it looks good.

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