I kept getting a GPF when I would close Microsoft exchange so I thought I would re-install the app. Now when I try to access the inbox it opens but I can't do anything. when I select tools the application locks up. I have tried to re install it five times and also used my backup tape. In the safe mode I get an error message that says "Unhandled exception in Exchange32.exe (MSVCRT20.dll) 0vc0000005 access violation. I can use Outlook express to get my e-mail but I have no access to my fax.