We just did a complete reinstall on my husbands computer and now the modem speed is reported as modem-computer instead of modem-modem speed. (I hope I have this terminology correct) instead of reporting a 28,800 connection it reads 115,100, no matter what the connection speed is. We don't always get a good connect speed in our area and he could be connected at 9600. This has happened a lot and he would just disconnect and connect again. What is causing this and how can it be corrected?