Solved

Retrieving a Lost File ?

Posted on 1998-03-11
7
195 Views
Last Modified: 2010-04-12
I cannot access my 'inbox' in Microsoft Exchange, I am getting the error message 'the file C:\Exchange\mailbox.pst
could not be found.
Q. how do I go about restoring this file?
Thanks
Peter
0
Comment
Question by:MrHull
  • 4
  • 3
7 Comments
 
LVL 25

Accepted Solution

by:
dew_associates earned 50 total points
ID: 1018577
You may need to use the Inbox Repair tool under any of the following circumstances:
 
 - If messages or objects cannot be deleted.
 
 - When you receive a message from Microsoft Exchange stating the PST file cannot be mounted.
 
 - When messages in the Outbox are not automatically deleted on exit while others are.
 
 - When there are invalid characters in messages or in the folder structure.
 
 - When you cannot open attachments.
 
 - When the PST file is cross-linked and repaired with ScanDisk.
 
To run the Inbox Repair tool, follow these steps:
 
1. Click the Start button, point to Programs, point to Accessories, point to System Tools, and click Inbox Repair Tool.
 
2. Specify the name of the .pst file you want to repair, or click
browse to browse for the .pst file. The default location for the
.pst file is the C:\Exchange folder.
 
3. Click Start.
 
If an error is encountered, you are given the option make a backup of the file before the repair is attempted.
 
The log file for the repair process has the same name as the .pst file, but with a .log extension. For example, if you repair a file named Mailbox.pst, the log file is named Mailbox.log.
 
If you need more, just ask!
Dennis
0
 

Author Comment

by:MrHull
ID: 1018578
Drew,
Thanks for taking the time to answer my Question,I do appreciate it.However although I get to 'step 2' no problem, when I click on the'Exchange' folder it is empty. What do I do?
Thanks
Peter.
 
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1018579
Peter, have you tried using Find, Files and Folders and search for *.pst to see if there's one on the system. If not, try that first. If none is found, it sounds like it has been deleted somehow. Do you recall the full name of the .pst file? if so, in step 2, type in the name and the repair tool will recreate it for you. Let me know!
Dennis
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:MrHull
ID: 1018580
Dennis,
When using 'Find file' *.pst the only one that comes up is
archive.pst in folder c:\my documents which I don't think is what I am looking for'?', but I am a novice and would'nt know what to do with it anyway.
I have tried typing in the full file name on step 2 which I assume is c:\Exchange\mailbox.pst. as that file was mentioned in the original 'error message'. and it tells me file not found.
What can I do now?
Regards
Peter.

0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1018581
From what you tell me, it seems as though Windows Messaging itself has been damaged. Try this as it's non-destructive and will recover the file if it's there.

1. Click Start, Settings, Control Panel, Add/Remove Programs, Windows Setup. Scroll down to Microsoft Exchange and uncheck the box and click Apply. It will warn you that it will remove some components, that's fine, because we're going to put them back in anyway! Once removed, restart the system.

2. Now reverse the process and add Microsoft Exchange back in and go through the setup. If your pst file hasn't been damaged or deleted, it will recover it and ask you if you want to replace it. If it's not there or cannot be recovered, it will start a new one.
Dennis
0
 

Author Comment

by:MrHull
ID: 1018582
Dennis,
You've solved my problem, and explained steps that where easy to follow.
Thanks A lot Your time is really appreciated.
Peter.
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1018583
Your welcome Peter, please visit us even when there are no problems!
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Locked BIOS on HP laptop 9 41
canon pixma mg2922 printer scan default black and white 5 20
intel CPUs suffix question.. 4 37
Laptop models need quick answer 24 24
In the modern office, employees tend to move around the workplace a lot more freely. Conferences, collaborative groups, flexible seating and working from home require a new level of mobility. Technology has not only changed the behavior and the expe…
Nobody understands Phishing better than an anti-spam company. That’s why we are providing Phishing Awareness Training to our customers. According to a report by Verizon, only 3% of targeted users report malicious emails to management. With compan…
In a recent question (https://www.experts-exchange.com/questions/29004105/Run-AutoHotkey-script-directly-from-Notepad.html) here at Experts Exchange, a member asked how to run an AutoHotkey script (.AHK) directly from Notepad++ (aka NPP). This video…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question