Solved

Retrieving a Lost File ?

Posted on 1998-03-11
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Last Modified: 2010-04-12
I cannot access my 'inbox' in Microsoft Exchange, I am getting the error message 'the file C:\Exchange\mailbox.pst
could not be found.
Q. how do I go about restoring this file?
Thanks
Peter
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Question by:MrHull
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7 Comments
 
LVL 25

Accepted Solution

by:
dew_associates earned 50 total points
ID: 1018577
You may need to use the Inbox Repair tool under any of the following circumstances:
 
 - If messages or objects cannot be deleted.
 
 - When you receive a message from Microsoft Exchange stating the PST file cannot be mounted.
 
 - When messages in the Outbox are not automatically deleted on exit while others are.
 
 - When there are invalid characters in messages or in the folder structure.
 
 - When you cannot open attachments.
 
 - When the PST file is cross-linked and repaired with ScanDisk.
 
To run the Inbox Repair tool, follow these steps:
 
1. Click the Start button, point to Programs, point to Accessories, point to System Tools, and click Inbox Repair Tool.
 
2. Specify the name of the .pst file you want to repair, or click
browse to browse for the .pst file. The default location for the
.pst file is the C:\Exchange folder.
 
3. Click Start.
 
If an error is encountered, you are given the option make a backup of the file before the repair is attempted.
 
The log file for the repair process has the same name as the .pst file, but with a .log extension. For example, if you repair a file named Mailbox.pst, the log file is named Mailbox.log.
 
If you need more, just ask!
Dennis
0
 

Author Comment

by:MrHull
ID: 1018578
Drew,
Thanks for taking the time to answer my Question,I do appreciate it.However although I get to 'step 2' no problem, when I click on the'Exchange' folder it is empty. What do I do?
Thanks
Peter.
 
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1018579
Peter, have you tried using Find, Files and Folders and search for *.pst to see if there's one on the system. If not, try that first. If none is found, it sounds like it has been deleted somehow. Do you recall the full name of the .pst file? if so, in step 2, type in the name and the repair tool will recreate it for you. Let me know!
Dennis
0
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Author Comment

by:MrHull
ID: 1018580
Dennis,
When using 'Find file' *.pst the only one that comes up is
archive.pst in folder c:\my documents which I don't think is what I am looking for'?', but I am a novice and would'nt know what to do with it anyway.
I have tried typing in the full file name on step 2 which I assume is c:\Exchange\mailbox.pst. as that file was mentioned in the original 'error message'. and it tells me file not found.
What can I do now?
Regards
Peter.

0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1018581
From what you tell me, it seems as though Windows Messaging itself has been damaged. Try this as it's non-destructive and will recover the file if it's there.

1. Click Start, Settings, Control Panel, Add/Remove Programs, Windows Setup. Scroll down to Microsoft Exchange and uncheck the box and click Apply. It will warn you that it will remove some components, that's fine, because we're going to put them back in anyway! Once removed, restart the system.

2. Now reverse the process and add Microsoft Exchange back in and go through the setup. If your pst file hasn't been damaged or deleted, it will recover it and ask you if you want to replace it. If it's not there or cannot be recovered, it will start a new one.
Dennis
0
 

Author Comment

by:MrHull
ID: 1018582
Dennis,
You've solved my problem, and explained steps that where easy to follow.
Thanks A lot Your time is really appreciated.
Peter.
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1018583
Your welcome Peter, please visit us even when there are no problems!
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