fatal error when installing Microsoft game pad

I have a GCT-MGX motherboard,200mhxz. Runs fast, but locks up when trying to install Sidewinder game pad. The pad installs fine on other computers.
prissillaAsked:
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dew_associatesCommented:
Prissilla, we need a little more information to determine where the lockup occurs. Try this.....

Click Start, Settings, Control Panel then click the Device Manager Tab. Scroll down to the Multimedia sound section and click the "+" sign to expand it. Is the game controller from your sound card installed? are there any yellow circles with black exclamation marks or red circles with an X in it?

If there are any yellow or red circles, click on the game controller entry and click the remove button, then close all the open windows and restart Windows normally. Windows will find the new controller and attept to install it providing your drivers for the card are on your system.

Next, attach the game pad or joy stick and install the software for it and then go into control panel and setup the joystick.

If you need more, just ask!
Dennis
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prissillaAuthor Commented:
hi:
no red or yellow circles. tried deleting microsoft joystick before and having hardware wizard install, but no luck. The Sidewinder is a programmable gamepad that can do macros. It has to be installed with a CD. The files seem to install ok, but when you try to run a test it crashes, necessitating restart in safe mode and having Windows delete the gamepad files.What else can I do?  .
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dew_associatesCommented:
Okay, theres a free download of the software on the Microsoft site. Give that a shot. I fixed a similar problem for a customer with the same joystick on a soundblaster AWE 32 card.
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prissillaAuthor Commented:
did that already,twice! didn't work.also no answer from microsoft tech support. thanks for trying to help. i think there's some conflict with the built-in sound card.
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dew_associatesCommented:
Okay then, let's try this. You mention a "built in sound card", leave the sidewinder connected, go to device manager and scroll down to the entries for multimedia devices and expand it. Highlight each entry and click remove. Now reboot the system and let windows rebuild the entries with the sidewinder drivers in place.
Dennis
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hovenCommented:
I agree with drew_associates yet if the problem persists then you may have an IRQ/DMA conflict with the sound 'card' and the sidewinder.
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