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Print band problem.

Posted on 1998-03-17
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Last Modified: 2010-04-12
This question may fall into the software domain rather than
a pure printer problem. One of the users on my network (NT)
gets the message "Items could not be printed, next print band could not be retrieved" upon trying to get a hard copy
of an e-mail from Microsoft Exchange client, and the printer will not print. All other applications print o.k. The client
is running Windows for Workgroups 3.11. The printer is an HP 5L on LPT1:, not shared.

Does anybody have any ideas? I would like to know a) What is a print band  b) The cause and possible resolution of this problem.

                            thanks
                            Gary
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Question by:IWONDER
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3 Comments
 
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Expert Comment

by:jrhelgeson
ID: 2013971
Will it not print *any* email, or just one of them?

I am immediately suspecting the print spooling software that comes with the 5L.  I have experienced much grief with the 3.1x HP Print spooling software.
Try installing the printer driver for the HP 4, or 4L.


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jrhelgeson earned 100 total points
ID: 2013972
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Author Comment

by:IWONDER
ID: 2013973
The printer would not print any e-mail. I have searched Microsoft's knowledge base (Article ID: Q153196) and they suggest that the problem is due to some 16-bit drivers sending graphics and text in separate bands, which is not compatible with the printing methods used by Exchange client for Windows  3.x. Their solution is either to upgrade the driver or to switch off print banding in the Exchng.ini file with the addition UsePrintBanding=0 in the options section. I have tried the latter successfully.
However, thanks for your suggestion .
 

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