Solved

would u like to share your computer  support expericne

Posted on 1998-03-21
5
225 Views
Last Modified: 2010-04-12
I have been in computer support field for five year, and I would u like to share your computer  support expericne, such as what is the essential point to do the best in the job , major difficulties, challenge encounted in the computer supporting  job. Your attitude to your job, what is your plan  or target for the future.
0
Comment
Question by:ysw032198
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 7

Expert Comment

by:busuka
ID: 1018741
If this a discussion (and for me it looked like it) why you assigned
points to it ?
0
 
LVL 27

Accepted Solution

by:
aburr earned 50 total points
ID: 1018742
the essential point - help others to get what they want out of their machines.
support experience - usually the computer is right, ie the problem is operator error.
essential point - read a lot, particularly manuals and books on the programs (and machines ) you support.
major difficulties - operators who will not read
challange - to get the job done dispite the above.
0
 

Expert Comment

by:sico
ID: 1018743

Fully agree with Sico:)

Happy1
0
 
LVL 2

Expert Comment

by:happy1
ID: 1018744
Alot of these guys will agree with me when I say that there are many people out there that are not as computer literate as they think they are. As a matter of fact, some are downright dangerous. They give other users faulty information and can cause more problems than they correct. I believe whole-heartedly in Sico's statement, but I have to add one thing, "Make Them Learn!" I know that they keep people like us in business but the biggest thing I hate is when you been working on computers as long as we all have and a "customer" tell's you "I didn't do anything, it just started on it's own." This can be very interesting sometimes.

Mike
0
 
LVL 17

Expert Comment

by:mikecr
ID: 1018745
People who sell cars get the same problems, infact a lot of people are ignorant not just to computers. With this in mind and knowing im ignorant (for instance if you stuck me in a jet plane) I put myself in there shoes. Diplomacy is also a must. Never tell the customer, help them learn. I agree people who think they know a lot are a problem, but normally explaining or going through a procedure will set them right and prove them wrong (in a diplomatic way).
0

Featured Post

Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
In this video, viewers will be given step by step instructions on adjusting mouse, pointer and cursor visibility in Microsoft Windows 10. The video seeks to educate those who are struggling with the new Windows 10 Graphical User Interface. Change Cu…
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question