would u like to share your computer support expericne

I have been in computer support field for five year, and I would u like to share your computer  support expericne, such as what is the essential point to do the best in the job , major difficulties, challenge encounted in the computer supporting  job. Your attitude to your job, what is your plan  or target for the future.
ysw032198Asked:
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busukaCommented:
If this a discussion (and for me it looked like it) why you assigned
points to it ?
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aburrCommented:
the essential point - help others to get what they want out of their machines.
support experience - usually the computer is right, ie the problem is operator error.
essential point - read a lot, particularly manuals and books on the programs (and machines ) you support.
major difficulties - operators who will not read
challange - to get the job done dispite the above.
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sicoCommented:

Fully agree with Sico:)

Happy1
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happy1Commented:
Alot of these guys will agree with me when I say that there are many people out there that are not as computer literate as they think they are. As a matter of fact, some are downright dangerous. They give other users faulty information and can cause more problems than they correct. I believe whole-heartedly in Sico's statement, but I have to add one thing, "Make Them Learn!" I know that they keep people like us in business but the biggest thing I hate is when you been working on computers as long as we all have and a "customer" tell's you "I didn't do anything, it just started on it's own." This can be very interesting sometimes.

Mike
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mikecrCommented:
People who sell cars get the same problems, infact a lot of people are ignorant not just to computers. With this in mind and knowing im ignorant (for instance if you stuck me in a jet plane) I put myself in there shoes. Diplomacy is also a must. Never tell the customer, help them learn. I agree people who think they know a lot are a problem, but normally explaining or going through a procedure will set them right and prove them wrong (in a diplomatic way).
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