[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

The Text Formatting command is not available...

Posted on 1998-03-25
10
Medium Priority
?
1,399 Views
Last Modified: 2008-02-01
I reinstalled windows 95 (a couple times) and now I get the following error message when I try to open email received in Microsoft Outlook:

"The text formatting command is not available because it may not be installed correctly.   Please install outlook again".

This means that while I can do other outlook functions, I cannot read my email.  

And when I tried to reinstall outlook, I got the follwoing error message:

"Setup was unable to download information about available installation sites,  etc etc etc."

Ever since I reinstalled Windows 95 I've also had a similarliy weird problem with Word 97.  I won't go into details here about the Word problem, but I figured I should mention that Outlook is not then only problem that has resulted.

Any suggestions?

Thanks
0
Comment
Question by:Rowby Goren
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 5
10 Comments
 
LVL 9

Author Comment

by:Rowby Goren
ID: 1620383
I think the problem may be a visual basic problem.

If so, can I reinstall visual  basic from the WIndows 95 installation disk?

Thanks
0
 
LVL 25

Accepted Solution

by:
dew_associates earned 200 total points
ID: 1620384
Hi Rowby! Actually your problem is not all that uncommon on some machines. Here's a method that I believe will fix the problem, but please follow it exactly in the manner posted.

1. Visit the Microsoft free software download site, Office 97 updates. Download the Office 97 Service Release (presuming that you have either Office 97 or Office Pro 97), but don't install it yet! If you are using standalone versions, let me know.

2. Disable all Antivirus programs that may be running.

3. Have your Office 97 CD disk available. Now, using your "Ctrl"  "Alt" and  "Del" keys, open the Close Programs dialogue box and close all running programs except for Systray and Explorer.

4. Reinstall Office 97 over the top of the existing installation, it will run in the Administrative Mode and correct most of the base problems. Restart the system as necessary.

5. Now setup Office 97 by running each program the first time to set all the directories and eliminate the new startup and registration files (these will remove themselves once started).

6. Again, using your "Ctrl"  "Alt" and  "Del" keys, open the Close Programs dialogue box and close all running programs except for Systray and Explorer. Now locate the Service Pack executable file for the Office 97 Service Release and install it. This is a big fix and will take some time even with the fastest machines. Restart the system as necessary.

7. Now check Outlook and tell me what occurs.
Dennis

0
 
LVL 9

Author Comment

by:Rowby Goren
ID: 1620385
Hi, thanks for the response.

I guess I should add, however, that I'm NOT using office 97, but Office Professiona. 4.3.

My copy of OUtlook is the Beta copy.

Please note that I am also having problems with Word for Windows 97 -- ever since I reinstalled Windows 95 over the old copy.

If you look in the Experts Exchange "Word" section you'll see the exact problem I'm having.

Looks like registry.  Or could it be something to do with Visual Basic....


Rowby
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 25

Expert Comment

by:dew_associates
ID: 1620386
Rowby, you have alot of things there that really shouldn't be working together at all. I wish you had mentioned the Beta Outlook before though. Which Beta is it, 98? VB5 is the latest, if you want to try it!
0
 
LVL 9

Author Comment

by:Rowby Goren
ID: 1620387
Hi,

I have Outlook 98 Beta 2 (8.5 4807.6)

It was working fine until I reinstalled windows 95.

Word for Windows 95 is also not working, and nether is Internet Explorer 4.x  

Netscape 4.x is working fine though, as is Notepad, and other programs.  It's as if all Microosft products which require (and being a non-expert here I'm really guessing) programs which reqoure "OLE" (whatever that is) or Visual Basic (whatever that is) aren't working anymore.

I've backed up all my text and data  files, and I think what might be simplest is not just to overwrite my existing Windows 95, but to do a format of my hard disk and start from scratch.  I have the Windows 95 cd, of course.

I have all the Toshiba IMG files which came with the computer copied, and would simply like to start with a clean slate.  It's a laptop which is just a month or so old so I don't have many files/programs on it.  

Wouldn't that be the most straightforward thing to do at this point?  What do you think?
0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1620388
Given that the laptop does not have very much on it by way of data and other programs, I would be inclined to format and start over. However, you may be able to fix the install, it's up to you. We can put the OLE support back on, that's not a problem, and IE can be put back on as can Outlook 98. I always look to formatting and install for long term stability and use setp /d /p f only when a reinstall can't be done because of installed applications. Thinking about it, if your going to do a full reinstall, not a minimum install and then restore from backup, I think I might go that way. Nevertheless, I'll help you either way.
Dennis
0
 
LVL 9

Author Comment

by:Rowby Goren
ID: 1620389
Well, would it be easy for you to explain how to put OLE support back on???

I'll was planning to do the reformat and a FULL install this aftrnoon, but if you reply I'll check here first!


0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1620390
Sure, just visit the Microsoft free software download site and at the Windows 95 update section, download the OLEUPD file. This will reinstall and update OLE for you be reinstalling it in the registry.
0
 
LVL 9

Author Comment

by:Rowby Goren
ID: 1620391
Well, I downloaded OLEUPD and installed it, but it didn't fix the problem.

No changes whatsoever (after rebooting, of course.)

So I guess now's the time to do a reformat and complete reinstall.

I await your comments (!

0
 
LVL 25

Expert Comment

by:dew_associates
ID: 1620392
Sounds like it too me as well. When you do the install though, choose custom instead of typical and go through each of the component areas and choose exactly what you want. When you come back up, I'll give you a hand super tuning it.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When you have clients or friends from around the world, it becomes a challenge to arrange a meeting or effectively manage your time. This is where Outlook's capability to show 2 time zones in one calendar comes in handy.
By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question