Characters/line in Windows '95

I have a customer who is printing on an Okidata Microline 395 in windows '95. The proprietary software we have provided is creating reports with the correct info, but the line wraps before it should. How do I set the printer to
type more characters per line? There are no printer settings built into our software.

--C
castelloAsked:
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jrhelgesonCommented:
Change the default font settings on the printer itself.

You can also enter into the menu and change settings there to make the font selection permanant.

Consult your manual for exact instructions, I just worked on a 395, and I cannot remember the exact directions but I can probably get those for you.

jr
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castelloAuthor Commented:
I'm not sure I understand your answer. Are you saying that by changing the font, you will be able to fit more characters on a line? If that's what you're saying, in this case it wouldn't be practical because the font is already very small. It's something like arial 8pt. It's printing 80 characters per line, ~5 inches across the page. The other dimension seems to be 11 inches.

Is there a way to increase the number of characters per line?

--C
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jrhelgesonCommented:
Yes, of course.

What I'll need you to do is to print the menu settings (current configuration) from the printer and have that info for me.

--The printer manual would be extremely helpful at this point.--

The way to print the menu settings is to;
1) Take printer offline, by pressing the far-left button on printer (can't remember name of button)
2) Press the *print* button TWICE.

NOTE: The *print* button is on the same row of buttons as the on-line button, it is the far right button on that row.  The word *print* is in grey letters underneath the button.

After you print the menu, take a look at it & see if the page width is setup for.
Also look for CPI (characters per inch)

<><><><><><><><><><><>
(Referring to grey lettering underneath buttons)

Press the ^group^ button is to change from group to group (groups are listed on left of menu printout)

Press the *item^ button to cycle through the individual configuration items of that group
(item listing is center column)

Once you get to the menu item you wish to change, press the *set* button to cycle through the option settings for that menu item.  (settings are the left collumn)

Note: there is no need to "save" your changes.  After you change an option you can just put the printer back online, or press ^group^ or ^item^ to get to the next setting you wish to change.
<><><><><><><><><>

It's confusing at first, but you'll get the hang of it.  If not just close your eyes and use the force.

If that doesn't help to solve it, I can try to get ahold of the menu printout from customers printer and compare settings.

Good Luck, My Friend!

JRHelgeson
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jrhelgesonCommented:
Another thought--

On the menu,
check the emulation setting (should be EPSON LQ)

Check skip perforation. Default is no, set to yes.  (will make printer skip over the perforation as to not print on the thing)

<><><><><>
Look at the buttons on the far right of the printer.

The top row selects print quality, the bottom row [I believe] will allow you to select the printer font used, and maybe even the CPI, look into it.

Sorry I can't be more specific, but I'm doing all this from memory after only working on that printer once before.  And OKIDATA's site does not have online manuals for that printer.

That sucks.

Have Fun!
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castelloAuthor Commented:
I have to do this remotely, by phone, because the customer is in another state. But that should get me there.

Thanks for your help and thanks for the luck!

--C
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